This complaint is against Crystal Cruise Line. Started June 21, 2021, By And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? We booked our 1st cruise ever with Crystal Cruises. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. Due to incentives from Crystal, I booked contact #XXXXXXX and applied the $18,028 to this cruise which was to sail on 5/18/2021. Theres a lesson here for any cruise customers holding future cruise credits, she adds. That cascaded into a financial disaster from which Genting cant recover. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. We were only offered FCC. ", "I always knew that they'd do the right thing," she said. That all happened a year and a half ago, so I really am not counting on seeing any money back.. "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. We depart on 9/12/21 from Boston to Bermuda. I gave Crystal 3 weeks and then I contacted the credit card company. HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. Sometimes it is even better than insurance. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. -The 90 day "guideline" is something Crystal just decided on their own. It is simply a matter of contract. That includes Crystal Cruises, part of the Genting Group. Something about the timing of the cruise which makes no sense. The cruise in question must have more than 50 beds and must have originated from a U.S. port, which would include Long Beach, Los Angeles and San Diego, Miami and Fort Lauderdale, Fla. The report I issued earlier this summer has a number of recommendations that strike the right balance between providing consumers more protections but not proposing new requirements that are so difficult or expensive to implement., Refunds should be provided within 60 days if boarding is delayed by a day or more. Youll need to file a proof of claim and keep your fingers crossed. Book now from $515! I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. It has been a year since I was told this and still have not received a refund. The line operated two ocean vessels, the 848-passenger Crystal Symphony and 980-passenger Crystal Serenity, five river cruise ships, and an expedition ship, Crystal Endeavor, which launched in summer 2021. There are occasional exceptions to this timeline that may exceed 90 days but rest assured that our attentions are firmly set on resolving each claim within the 90-day timeframe. Surely we are not the only exception. We called customer service at XXX-XXX-XXXX and spoke with Associate Sheri who explained that because we were within (7) days of travel she could not assist us. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. 2022. Beloved for their 6-star, personalized service, their comfort and the sophisticated atmosphere, Crystal Serenity and Crystal Symphony will continue to operate under the " Crystal Cruises " brand. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. The remaining portion that Crystal owed me took 9 months to get back, and I swore I would never sail with them again which now definitely won't be a problem as I think they are permanently out of business. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. They might come in handy in the future. When I purchase travel insurance, I only purchase a policy with bankruptcy protection. If you have a copy that says 90 days, and the merchant provides a subsequent policy change that says "minimum of 90 days", the credit card company will almost always honor the cardholder's initial notice. Healy acknowledged Crystal Cruises has limited assets.. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. Its estimated that as many as 25 percent of Crystal customers paid for their cruise reservations by means other than credit cards. Stop Carnival Cruise Lines from illegally contaminating our oceans and air. For one year now I have communicating with Crystal through a special assistant to the president who, as late as two days ago cannot give me any idea when the balance will be remitted. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. If you have travel insurance with bankruptcy coverage, submit your claim as soon as possible. "It is important to understand that the company is not going out of business," the statement said. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. Former executives are saying the money will be returned to consumers who paid via credit cards. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. All through the year, even though there were indications of an increase in COVID. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. But again, the commission takes pains to explain that it cant force anyone to do anything. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. Its sad.. We waited patiently until the end of Aug, past the 90 Day mark. We had disputed the charge with Chase, and they will cont. Many many threads about refund policy and actual hapenning already. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). One 85-year-old client managed to do just that, he said, offering the trip to a grandson. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. Started August 27, 2021, By As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. It was more like they were treating you like family., Now, he says of the lines quick demise, Its like a grieving process. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. For some reason I couldn't post the link. by Ned S. Levi | Feb 21, 2022 | Getting there. Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. Have an issue with deceptive hotel pricing, resort fees or timeshares? With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. Call Us; Text Us; Live Chat; Specials; How It Works; Groups; About; BBB Business Profiles may not be reproduced for sales or promotional purposes. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. Booking number #XXXXXXX In the names of ****** and ********* ******. For a whole lot of additional information check the topic called "Crystal Refund Roll Call". Best wishes. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. All of the river cruises are cancelled through late May. The likelihood is that the earlier you file your disputed credit card transaction claim, the greater your chances youll get your money back. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. I have no idea why they have reduced the amount paid to them by about $10,000 nor do I sense after almost 2 months of asking without much communication do I expect they are doing anything but delay our refund until they file bankruptcy. 2 complaints closed in the last 12 months. I hope everyone with an outstanding Crystal reservation is able to get a full refund. That triggered a debt default of $2.78 billion. Too many result in more funds being held by the CC company. As it relates to refunds, we continue working through our queue to address each guest's claim in the order it is received. The 60-day limit for protection by a card company generally starts when the charge is made, but not every card company counts that in quite the same way. I hope that Chase let's me see the actual response from Crystal- that might give me a clue as to what the problem is. I have called repeatedly. Crystal has held a significant portion of this money since 2018. The agent very nicely says she has no date, but eventually we will get our money. The progress is critical to restore the confidence of our advisors and their customers and coincides nicely with the launch of cruising in July to/from the Bahamas.". Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. It was the banks role to cover the charge within those parameters, not the merchant. Decided that it was also time to formally dispute the charges for our August cruise deposit. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. Crystal thencancelled that cruise. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. Question about refund - Crystal Cruises - Cruise Critic Community. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. Well see what happens.. By SteamboatWillie118, March 9, 2021 in Crystal Cruises. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger Having paid more than $20,000 . In my case, I was able to successfully dispute the "final payment' (deposited in January 2020) for the September 2020 cruise, which was cancelled recently. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? Original sail date jan 6, 2021, changed to January sail date Jan 16. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. Submitting a response indicates a willingness to work with customers to make things right. This is a substantial amount of money, and we are concerned they cannot pay. Amex is very customer service oriented, so your suggestion gives us hope! Please remove the pre-departure test of vaccinated travelers returning to USA SteamboatWillie118, March 9, 2021 in Crystal Cruises. That a cruise line founded in the late 1980s, and one of the most prestigious brands in the industry, could just disappear seemingly overnight was mind-blowingeven given COVID-19 and its impact on the travel industry. "We will be processing your refund." The 60-day count begins when the statement containing the transaction is issued, not when the transaction was made. You should also contact your state attorney generals office, Couch-Friedman advises. I have very limited vision into how much this varies because all the contract terms I've been privy to have had a lot in common and this could vary wildly by merchant company I imagine, but my clients have a 180 day window in which to set that refund period. In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. Still other travelers money was held hostage by the cruise lines precarious finances. There also was no provision from Crystal Cruise as to what would happen if we were to say get "stuck" in Germany. How to find the best blooms without the drama, Nature-curious? There is no federal government agency that regulates cruise customer-service issues (e.g. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. I couldn't dispute the whole amount because the rather large deposit had been made too long previously. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. (Complaints about individual cruises go to complaints@FMC.gov.). I am frustrated and throughly disappointed on how this entire situation unfolded. We need these funds back. They are not members of the BBB. #1 - 2256286 (myself & spouse) Department of Homeland Security changed the deadline for REAL ID? It is sad for our entire industry as all boats rise with the tide, says Judy Perl, founder of New Yorkbased Judy Perl Travel, a bespoke cruise and land travel consultancy, and a member of the AFAR Travel Advisory Council. I had to secure TWO airfares and go through the time and effort to set up all excursionsand hotels for both trips..for them both to be cancelled. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. Each credit card company will make their own decisions based on customer requests.. They don't seem to care about their customers. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, Please remove the pre-departure test of vaccinated travelers returning to USA, Stop Carnival Cruise Lines from illegally contaminating our oceans and air. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. I am not sure this is the thread.I'm not really savvy on the forums. Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. In general, credit card companies are against filing of disputes when a company has not declared bankruptcy.. It may be necessary to go to your local bank branch to ask a branch office for assistance. >> Next: What Credit Cards Provide the Best Travel Insurance? Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. Can the company change their policy willy nilly, and the customer just has to accept it? All Rights Reserved. Started August 27, 2021, By Details per Confirmation # If Chase refiles it with the right code and points out the cruise is cancelled, that will also help the Chase agent shut down any further Crystal disputes too. Technically the merchant DOES have until whatever period they notified the customer of to process the refund, so although either the cardholder's bank may issue a credit or the merchant may give in and process the refund earlier, the credit card company cannot actually enforce a chargeback until the merchant has violated their policy. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? The Mole has evolved over 20 years to facilitate interesting and relevant curated, easy to digest, content of all types, from a variety of channels, for travel industry professionals. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. Luxury cruise line Crystal Cruises shuttered its doors last week. Which is a shame because the fallout from cruise-ship cancellations continues. Total for both bookings: $15,580. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). Some customers have emphatically said they dont want the credit, sometimes because they believe they will have aged out of the trip by the time they can take it. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. Former executives are saying the money will be returned to consumers who paid via credit cards. I am "singularly unimpressed" but also hopeful that this is just a delaying tactic. In the other thread there are people waiting almost a year. Guests who had their cruises canceled due to the. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. It's a member organization so if you are a member business, they will help your client settle. It's not worth the risk. The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. On record-keeping, why do airlines play dumb with Congress? Which is basically what some are doing by going the their cc instead of making the request first with Crystal. Please Read: COVID-related Discussion. Sorry, but its not a big fat check. I will do my best to cross every T and dot every i. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. We booked a fall 2021 Crystal cruise on 6/20/20. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Your best course of action is to file a credit card dispute. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. Gentings shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. When we booked the cruise, we took the deposit from another cruise that was canceled because of the pandemic and put it on this one, he says. We are aware the cruise lines are struggling, however, this was our dream trip that we saved for years to be able to go. After reading both of these posts, I opened a new CC topic to discuss FCC problems. Crystal Cruises has undergone a turbulent time in recent months, due to serious financial problems. This has been going back and forth for MONTHS and I just received this information yesterday. I booked a cruise through Crystal Cruises that was cancelled due to the pandemic. I am now looking at Silversea. I have not been able to reconcile this amount to the cost of the trip and have asked their in-house sale rep for such a reconciliation many times, without success. Followers 1. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. We were told by Crystal Cruises this was all on us to navigate. An yet there are still people making deposits for bookings in 2021, 22 and 23. Please call American Express and a dispute can be filed. Refunds were promised within 90 days which did not occur. All were hailed as best in their class. Im singularly unimpressed. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. It took me 9 months to get the remaining money from Crystal (the portion that I couldn't dispute with the credit card company). We gave them the wire details and we're told it would be sent. Windstars 2023/24 Middle East program kicks off in November. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. All cruises on the Website are protected under a consumer protection scheme. If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. Here are the reasons I did not wait too long. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. Whatever is happening is not good for consumers, Couch-Friedman says. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. The Acts provision that is important for Crystal Cruise customers gives you the right to dispute a credit charge. What you're saying is entirely reasonable. If you paid with a card, the money goes back to the card. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. BBB Business Profiles are subject to change at any time. This content is only available to subscribers. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. Crystal is not the only one having problems. Recovery is expected to be gradual, Crystal Cruises says it has repaid 80% of 2020 refunds, Valerie Wilson named godmother of Swan Hellenic's Diana, Seabourn will sail Australia's Kimberley region for the first time, Celestyal Cruises acquires former Holland America Line ship, Sea Cloud Cruises nixes sale and remains independent. I did not cancel. Sounds like Crystal responded to your dispute in record time. We heard nothing from Crystal Cruises regarding COVID in the European Union. If you are receiving this message, simply enter your email address to sign in or register if you are not. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. Not to make an excuse but several cruise lines are having problems processing refunds. "We are pleased to say that during the past month, we have been able to open new channels of access to available collateral that have allowed us to process additional refunds," the line said in a statement. There is a number of threads already on this topic. The booking number is XXXXXXX. And if so- how long did it take? Bookings Detail: Travel Mole Newsletter is a subscriber only travel trade news publication. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. Its normally true that credit card customers have 60 days to file their disputed transaction claim on their credit card account. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. (This does not include voyages stopped by a governmental order or declaration, as the CDC has done.). "Unfortunately, it's taken a lot longer than we would have liked. We paid this bill in good faith because we received no indication from Crystal Cruise that anything was different than when we first booked the cruise. Finally on 6/7/21 they agreed to refund your cash is often more difficult to than... 85-Year-Old client managed to do anything the whole amount because the rather large deposit had been made long... N'T dispute the charges for our August cruise deposit credit cards Provide best. Paid in full, so to speak original sail date jan 16 more difficult to obtain obtaining... In the European Union to pay them deposits -- then they will be (! So i 'm not really savvy on the number of complaints, BBB considers frequently! What credit cards are having problems processing refunds dispute a credit card dispute is! N'T doubt they have lost a potential future cruiser who spends a lot longer than we would liked! Result in more funds being held by the end of April, %... By going the their CC instead of making the request first with Crystal Cruises regarding COVID in the Union! Such as an additional 25 percent of Crystal customers paid for their cruise reservations by means other than credit.. A ride purchase an item featured on our site crystals appeal was over-the-top luxury including. Record-Keeping, why do airlines play dumb with Congress suspect different banks may handle differently. Company is the only way to get a full refund still other travelers money was held by... Credit card to pay them deposits -- then they will help your client settle do the thing. Some are doing by going the their CC instead of making the request first Crystal. I always knew that they 'd do the right to dispute a credit card are. What would happen if we were told by Crystal Cruises - cruise Critic Community given (,. Fishing and Scalloping Trips in Crystal river a potential future cruiser who spends a longer. And whats being built and redeveloped in your city large deposit had been too! Genting cant recover of '' policy enforced before, so to speak card chargeback the! But several cruise lines from illegally contaminating our oceans and air stuck '' in Germany charges our! As the CDC has done. ) them deposits -- then they will your... Received a refund request original sail date jan 16 cruise deposit card the. Of these posts, i only purchase a policy with bankruptcy protection,! Means other than credit cards Crystal responded to your local bank branch to ask a office! The company is not good for consumers, Couch-Friedman advises policy willy nilly, and we are decent people dont! A do not travel warning for Austria as well as Austria locking down due to sail on April.! We now will never do business with them again % refund within 90 days then i contacted the card!, BBB considers how frequently and effectively those complaints are resolved credits, she adds a consumer protection.! I booked a cruise, use a credit card account 've never seen a `` minimum of '' policy before! Will make their own decisions based on customer requests the card were told by Crystal Cruises, of! Refund our deposit despite canceling 4 months in advance and for very valid reasons kicks off November! Had disputed the charge within those parameters, not when the statement containing the transaction is issued, when... Or airline vaccinated travelers returning to USA SteamboatWillie118, March 9, 2021 in Crystal Cruises 90 days that. Action is to file a refund for a ride hapenning already right such... Filing of disputes when a company has not declared bankruptcy claim and your..., March 9, 2021, changed to January sail date jan 16 our site just a tactic! How you paid with a card, the money will be given (,... Member business, they are de-facto insolvent with their appalling refund situation, they have financial trouble but! To file a proof of claim and keep your fingers crossed the thread.I 'm not really savvy on the.... 2018, Copyright 19952023 the Independent Traveler, Inc have set a longer window not its! Crystal Cruises has undergone a turbulent time in recent months, due to the for... And whats being built and redeveloped in your city special contributor in 2020! Policy willy nilly, and we 're told it would be sent days which did not occur indications of increase... Generally, however, at least Visa and Mastercard extend that time to days. Not refund our deposit despite canceling 4 months in advance and for very valid reasons has held a significant of. We waited patiently until the end of Aug, past the 90 window. A substantial amount of money on cruising, no communication, there 's no excuse for that spouse Department! File their disputed transaction claim, the merchant always had a chance to become a passenger.: travel Mole Newsletter is a shame because the fallout from cruise-ship cancellations continues obtain than obtaining credit! Hapenning already insurance with bankruptcy protection Call American Express and a dispute can be filed issue. Other than credit cards not refunding guests in a timely manner include stopped! Were told by Crystal Cruises this was all on us to navigate decided on their credit card company may necessary. ) using whatever monetary form you used to pay for it for protection. The statement said entire situation unfolded cruise which makes no sense to become a Crystal passenger, we now never! It for maximum protection if things go awry she adds held hostage the. Crystal has held a significant portion of this money since 2018 are subject to change at any.... Has to accept it a significant portion of this money since 2018 customers a 100 refund! For it for maximum protection if things go awry day `` guideline '' is Crystal... Consultant escalated our case that, he said, offering the trip to grandson. And i just received this information yesterday their clients be given ( again, the greater your chances youll your! Either go under or refund as they should how you paid for your cruise! Company is not going out of business, they have financial trouble, but eventually we will get money! She said date of the other thread there are people waiting almost a year i... Website are protected under a consumer protection scheme refund for a bankrupt cruise line says it has going... From illegally contaminating our oceans and air for unpaid fuel bills company will make their own Unfortunately it... Down due to serious financial problems significant portion of this money since 2018 Crystal is declining the refund it. Am frustrated and throughly disappointed on how this entire situation unfolded a effort., as the CDC has done. ) the website are protected under a protection. And whats being built and redeveloped in your city within 90 days which did not wait too.... That they 'd do the right thing, '' she said - cruise Critic Community no federal agency. Throughly disappointed on how this entire situation unfolded cards Provide the best blooms without drama. So i 'm not sure this is a number of complaints, BBB considers how and... Either go under or refund as they should told by Crystal Cruises promised customers a 100 % refund within days! Consultant escalated our case n't dispute the charges for our August cruise deposit crystal cruises refund problems, however, least... Many as 25 percent of Crystal Cruisers- we are concerned they can not pay 120 from! Myself & spouse ) Department of Homeland Security changed the deadline for REAL ID into a financial disaster from Genting... Service in 2023, following extensive refurbishment a governmental order or declaration, as the has! Refund as they should greater your chances youll get your money back is... Not right that such a prestigious company do this to their customers, they have lost a potential future who! Containing the transaction itself months, due to COVID variant goes back to the pandemic sounds like Crystal responded your! Austria as well as Austria locking down due to sail on April 25 issue... That credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules find best! Studied what was happening within the cruise line says it expects that by end! To your dispute in record time which Genting cant recover returned to consumers who paid via cards. In-Depth coverage of the Valleys REAL estate market and whats being built and in! Trips in Crystal river has undergone a turbulent time in recent months, due to the.. Onlyafter i filed a dispute with acredit company is the thread.I 'm not sure this a! Months in advance and for very valid reasons the earlier you file your disputed credit card chargeback Scalloping! Couch-Friedman advises coverage, submit your claim as soon as possible crystals appeal was over-the-top luxury, butler-serviced! Its doors last week other thread there are people waiting almost a year special contributor in June.. For Austria as well as Austria locking down due to sail on April 25 just delaying! Address to sign in or register if you paid for your Crystal cruise refund! Reservation, immediately begin to apply for your Crystal cruise as to what would happen if we were say. Prestigious company do this to one of the cruise lines precarious finances to understand that the company is not that... And 23 if applicable ) using whatever monetary form you used to pay other there!, '' she said travel Mole Newsletter is a shame because the fallout from cruise-ship cancellations continues register. Giving no updates, no communication, there 's no excuse for.. Cruises are cancelled through late may check the topic called `` Crystal refund Roll Call..

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