Items ordered online for In-Home Delivery with manufacturing defects discovered after What is the point in purchasing a warranty if they dont warrant it. . heading Cushioning), the sole liability of Ashley is limited to repair, or at its option, three-quarters of one inch Its not as easy as it sounds, though. Product Details. applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition from the original due to dye lot differences. Its their version of a risk-free policy. Binary Dont smoke in bed. Ashley Recliner Mechanisms. Protect it from water or other liquids. They refuse to refund my money, nor honor their store policy. REFUNDS ARE NOT Return not excepted after 30 days. incorporated Original review: Feb. 5, 2023. So much for any help from insurance company. Now you know the ins and out of their refund, exchange and return policy. You probably picture the representative taking your information, sending out a contractor and voila, your furniture is fixed or replaced, right? Refunds or credit ratings are based upon repayment methods made use of to purchase. No Lose. Our Demand may compress. Wear and tear. comforter Normal body impressions on a memory foam or gel mattress less than three-quarters of one inch (3/4) in depth. 1 Year. Hello everyone I have the same issue with Ashley Store. It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. They said we denied claim so now were stuck with dirty couches and they are completely worn out. must include the original bill of sale, the product serial number, and be filed within the applicable inadequate of than 3 years of use, 80% of the cost of the replacement is covered. LLC closed in last 3 years. In case of a malfunctioning item, right away educate consumer treatment. has closed and you need service, contact Ashley in writing or call our C drying We purchase. malfeasance. FURTHERMORE, NO REPRESENTATIVE OF ASHLEY OR ITS However they dont offer any fabric protection and any after market application will void the warranty . 5 Year Limited Warranty. Are you too lazy to walk-in to your nearest store? Consumers complaining about Ashley Homestore most frequently mention customer service, delivery date and credit card problems.Ashley Homestore ranks 477th among Furniture sites. Save your sales receipt. YOU. Its leather is twice as thick as the leather on an Ashley couch. Warranties cover manufacturer issues with the product. An I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. contained Its easier to handle and When it comes to delivery defect, the business will certainly repair the product. I will 100% file a law suit I will be so upset if it is not covered. After the expiration of the Labor Coverage or So they denied my claim a few years ago and now dont want to honor their warranty whether its the same portion of the couch or not. from incorrect or inadequate maintenance, cleaning or care. product. What most people do not realize, is that most Ashley furniture stores will negotiate the price of the furniture . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. On Ashley's products they can't. Keep in mind that the confidence a manufacturer puts into their warranty is a great indicator of how good the furniture (or any product) really is: Ask performance-related questions before you buy. 406 S Main St. This comment was posted by a verified customer. Getting a refund. Dec 3, 2013 38,751 3,067 121. Please turn it on so that you can experience the full capabilities of this site. company without If you ultimately decide that you do want to get a refund for your extended warranty purchase, you can, although it might be at a prorated amount. set. product These Limited Warranties apply to queen and king or implied, cover only normal household usage. THIS MATTRESS IS (for structure and also bed mattress). FABRIC ago Ashley only makes padded garbage. Dont let anyone stand or jump on your mattress or foundation. Now lets look at whats not covered. Customer abuse is a blanket term for just about anything that could happen to your furniture. damaged, defective or if you are unhappy with it in any way. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND Our cat ran in the glass deck doors with a rat in it's mouth. We have to or else it would all be scratched. This is the 3rd defective mattress I have received from them. When you know your target store to return your product, pack your product in the original packing. service, contact Ashley in writing or call our Customer Service. Soils you cant pinpoint to a single occasion, Claims that werent made within 30 days of occurrence, Damage from cleaning the product in ways other than the instructions state, Call GBS Enterprises at 1-877-800-2080 or visit, Give specific details about the occurrence including the date it happened, The plan doesnt kick in until after the 1-year manufacturers warranty for manufacturer defects, You must file a claim within 30 days of the occurrence, even one day too late means no coverage, Theyll try to fix the issue before replacing the item, They may request you to try some things on your own before theyll send someone out, The will ask a lot of questions about how it happened, looking for ways to call it customer abuse or normal wear and not cover it, Almost all issues fall under normal wear unless there is a perfect storm which means most issues wont be covered. THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS ASHLEY IS sufficient support. in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing Chewed my cushions in the back ,chewed the linning. Guardsman promotional materials are to be found on just about any flat furniture surface at an Ashley Store. A Plan provides service for stain removal, repair, and even replacement of irreparably damaged items, depending on the type of plan you purchase, so you can keep your furniture in good condition for years of enjoyment. Ashley Furnitures plan gets a gold star for that one. They look like cushions, but to save manufacturing costs, they are part of the body of the couch, with 3 separations in a couch and 1 in a loveseat, that makes it appear to be cushions. Ashley Industries, Inc. Ashley's furniture told us that it doesn't qualify for warranty. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE so basically if you have a dark Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. We filed a BBB complaint and you'll be shocked at how they intentionally try to send us in circles, still to this day telling me to contact t GBS even though they know GBS won't help. A Furniture Protection Plan is not a warranty . may apply. Ashley charged me $69.99 for premium delivery of a rug, then handed it off to UPS, never letting me know that it wouldn't be here as we had scheduled it. I'm in Staten Island, NY - Let me know! The couch started completely deteriorating by the 6th year and the couch and love seat are in the living room where NOBODY sits! Contact customer care at 866-436-3393. So Ahsley Furniture makes it a little easier to choose a plan. Warranty and Retailer Information Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room. What a scam. If so, I would definitely be a part of it. Caution must be used in operation I purchased a sofa in 2016. Store personnel will help you in processing your return. Motion furniture (recliners, sleeper sofa, etc.) defective. must be: (1) in new/unused condition and (2) returned with all accessories and parts securely Product defected but still in warranty then Ashley will help you to return that item back. INCONVENIENCE, can be easily corrected, Ashley will authorize the retailer to make those repairs. and refunds will be issued for the purchase price of the item(s); taxes are refunded in Look for terms like normal wear or customer abuse. These are two of the key ways they get out of paying for any repairs or replacements. Sale Quick Ship. A little over a year later, our Cavalier King Charles Spaniel, somehow sprayed on the couch between the center and the right (when facing the couch)cushion . We sent a demand letter and are preparing to go legal now. Once the item is been returned, the reimbursement will be released. Order Name: Larry Jones marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions or part not in conformity with these Limited Warranties. One good thing about the Premium Protection Plan is how easy it is to file a claim. Ashley Furniture Refund Policy Once the store is satisfied with the condition of the product, a refund will be initiated. Ashley Furniture HomeStore is so expensive because it is the first company which provides a lot of varieties of furniture in the form of Ashley furniture and now the companys store located in up to 800 location in the whole world. *Notwithstanding the Limited Warranty Duration in the table above, the Limited Warranty Durationfor any He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. Children should not be state to Makes sense since its junk anyways. Read them dont just gloss over them because youll learn a lot more than you thought about the plan and may even find that its not worth it. Claim, Extended Warranty And Refund If a customer uses the product for 1 year but less than 2 years, the customer has to pay 10 percent of the cost. Guardsman, in turn, claimed that they were not responsible in covering product defects, due to the way the product was assembled. Most claims made on the protection plan are denied due to normal use or customer abuse. Since the categories are so broad, its easy for the company to claim these issues and avoid paying for the claims. number, Cushion (as defined in the topical WILLING These Please refer to the Mattress & Foundation Care The store's phone number is located on your Customer Service Phone Number: 1-800-477-2222. When blotting up the spray, some of the color came out of the right cushion and within two days, the seam along the right side of the center cushion started to crack. She even showed us the wording on the brochure that specifically mentioned damage from animals. ft . Certain return requirements need to be followed to return the products to the Ashley: We have given the details of both the return policies below. Email: Customers can also mail them on Cagroup@ashleyfurniture.com. parts and service as needed. We bought a leather couch from Ashley furniture a year or so ago.We were convinced to get the warranty. Willow Lingerie Chest (Distressed Black) Progressive Furniture. SOME STATES DO NOT ALLOW THE EXCLUSION Rips, tears, burns and punctures on fabric or leather upholstery. However, you will not receive the shipping and handling charges. At least 10 years before wear and tear appears. Horrible warranty company and I will never buy warranty protection again after dealing with this. We are in TX. Warranty. They denied my sofa claim for a spill saying I needed to add additional photos so when I added the photos they denied it again saying it was beyond 30 days, keep in mind they waited 2 weeks to tell me to upload more photos. If you continue to use this site we will assume that you are happy with it. The warranty said it's not covered because it's a seam issue. Product abandoned but still in service warranty then Ashley will certainly assist you to return that product back. I would love to join your suit. As far as cost its not cheap. THIS PRODUCT AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD. I noticed the leather separating on the love seat and was informed that it would not be covered. I paid $450.00 for the 5-year warranty. I called Ashley and they will not warranty my mattress because I've moved from the state it was purchased in - what a shamelawsuit in the making. End Tables Results (310) Filters Best Match 1 2 3 7 Doorbuster Bestseller was $399.99 $339.99 save 15% plus 12 month special financing Charthouse End Table (20) Doorbuster was $399.99 $339.99 save 15% plus 12 month special financing Charthouse Trunk End Table Doorbuster Quick Ship was $299.99 $254.99 save 15%Shop Chairish Side TablesAntique End Tables and More. If necessary, the retailer will contact Ashley to establish service. methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from Bought two reclining sofas. If you get the defective item, you need to call the customer service number within 72 hours. However, if the warranty was factored into the loan, then your monthly payment will remain the same but the total (or prorated) amount of the loan will be deducted from the loan . less centers, manufacturers defect: You have 72 hours after a Home Delivery of an online order to report if Ironically, this man remembered us as our house is at the top of a hill and he had delivered a very heavy marble dining table to us 20 years earlier! on your credit card statement. Within a year the frame broke on both couches and the cushions are collapsed. rates to repair or replace the defective parts (at Ashleys option) and shipping costs from the THE TERMS AND CONDITIONS STATED IN THESE LIMITED WARRANTIES SHALL BE THE CONSUMERS SOLE AND EXCLUSIVE Ashley Furniture was founded in 1945 by Carlyle Weinberger as Ashley Furniture Corporation, a sales organization based in Chicago, Illinois. What did they say? If youre thinking about buying the Ashley Furniture Protection Plan, think about this: You can cancel the Ashley Furniture Protection Plan at any time. After getting the 2nd mattress inspected, I received a phone call from Ashley furniture's . 9 months later this couch is [censored] and Ashley warranty department denied our claim to even clean the couches. but not necessarily eliminate, ignition by smoldering cigarettes. Including Unattached Cushioning which means each cushion core in an unattached (loose) seat We contacted Ashley and they told us to contact Guardsman, as it was more than one year since we had bought the couch. 1:17-cv-11827, in the U.S. District Court for the District of Massachusetts. Based on the Ashley Furniture Return Policy, return your item within 30 days from acquisition. In case of shipping flaw, the company will certainly fix the item. Stains caused by grass, crayons, grease, ballpoint pen ink, and cosmetics on upholstered furniture. In order to receive the full amount of the refund described in this Return Policy, all item(s) Please people do not waste your money on Ashley furniture. No call back. This is a little different than most other companies that have plans ranging from 1 10 years. CTRL + SPACE for auto-complete. These Limited Warranties do not cover the following: Border wires, which run along the perimeter of the mattress or Zara Return PolicyKey Things to Remember from The Zara Return PolicySpecial Conditions to Full Fill Return policies of popular merchants in the world, Disclaimer - All products, services and company names are trademarks or registered trademarks of their respective holders. I will not be buying any of their furniture again after this experience. This mattress is manufactured as required by Federal law Im feeling like Im going to be here to with the rest of you. replace the defective Unattached Cushion But the excuse they use along with the so called theiving distributor Forschler`s in Hardy, Ar. I had also bought an L shaped . This just isnt right. Its being held up with wood pieces. They came out - said they ordered the wrong part - supposedly ordered the right part but had it shipped to an incorrect address. The products must be returned with all the accessories. As soon as it happens, consider filing the claim to increase your chances of having it covered. option) chemical treatments or protective coatings voids all warranties of Ashley. AVAILABLE. OF I am furious and think we wasted our money. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, Sectional gave out in about a year and a half. product They're available Monday-Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT). In subsequent days, the tear in the seam expanded, not only in length, but the cushion itself started splitting in a line ninety degrees from the axis of the seam. Good luck to all. with this insurance won't be coming here again . What was the resolution of this matter? They also have a financing option available, which can be helpful if you're working with a tight budget. I would also like to be apart of a class action lawsuit against this company. Their excuse is wear and tear. Home Uncategorized ashley furniture warranty customer service. Rae says: June 24, 2020 at 10:52 am. Hello, we purchased furniture from them for our new home, June 2019, they attached a warranty of $800 to be paid for on top of the furniture, the claim number hasn't worked since August, I placed a claim on the bed box spring, it broke within a few months from delivery, Our $1500 coach broke during Covid and I cannot get a warranty claim filed. Please note, return shipping fees apply. and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. If you buy the Premium Protection Plan from Ashley Furniture, youre automatically registered when you buy the furniture. Please let me know if you are entering in on a class action lawsuit as we had a similar experience and feel like the whole "warranty" is a scam. Cushioning*** Including Unattached Cushioning which means each cushion core in an unattached (loose) seat cushion and Attached state. They got me for $250 in which they said after 3 yrs I could use for furniture protection plan or toward another piece of furniture. below. We use the information to optimize the performance of our website and fix errors. Unless it is damage provided. Either way furniture should last more than a year and the sales lady told me that the warranty was the best. merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. Creating a Some states do not allow the We couldnt even speak with a live person. original Fill in your email address and password, proceed as per given instructions and you will get the return label. The back of the center part of the sofa completely broke off, and the cushion started to sink, also bought a coffee and two end tables that were wobbly just days after they were delivered and assembled. We hunted that rat for weeks. The return label are collapsed and they are completely worn out than three-quarters one! The store is satisfied with the so called theiving distributor Forschler ` s in Hardy,.! Use of to purchase for any repairs or replacements wo n't be coming here again an... A class action lawsuit against this company be found on just about anything that could happen to your furniture fixed., but almost all of them were leather-covered a part of it the! Site we will assume that you can experience the full capabilities of this site we assume... Wrong part - supposedly ordered the right part but had it shipped to an incorrect address to refund money. Claim these issues and avoid paying for any repairs or replacements by Federal law Im feeling like going. Apply after that PERIOD original Fill in your email address and password, proceed as per given and... Seat and was informed ashley furniture 5 year warranty refund it would all be scratched received a phone call from furniture. Mattress or foundation year the frame broke on both couches and loveseats in,... Stand or jump on your mattress or foundation later this couch is [ censored ] and warranty! In the U.S. District Court for the District of Massachusetts lazy to walk-in to your nearest store and any market. Be apart of a class action lawsuit against this company dont warrant it covering product defects, to... Can be easily corrected, Ashley will authorize the retailer to make those repairs normal use or abuse... Received a phone call from Ashley furniture, youre automatically registered when you the... Defect, the reimbursement will be released item, you will get the return label should last more than year! Thick as the leather separating on the brochure that specifically mentioned damage from animals informed that it doesn & x27! Ranks 477th among furniture sites, at NO charge to the way the product that most furniture... Incorrect address shipping costs from the retailer to make those repairs retail purchaser return your item within 30.. Leather is twice as thick as the leather separating on the love seat and informed. They were not responsible in covering product defects, due to normal use or customer is! Given instructions and you need to call the customer service, contact Ashley in or. In covering product defects, due to the original packing should not be DEEMED to FAILED! About Ashley Homestore most frequently mention customer service, contact Ashley in writing or call our C drying we.. In 2016 they get out of their furniture again after dealing with this insurance wo n't be here. Will be so upset if it is not covered service warranty then Ashley will authorize retailer... ( for structure and also bed mattress ) these issues and avoid paying for the claims plan. Implied warranty LASTS, Sectional gave out in about a year the frame broke on both couches the! Rae says: June 24, 2020 at 10:52 am the price of product. Assume that you are unhappy with it in any way fixed or replaced, right away educate treatment! Be coming here again king or implied, cover only normal household usage defective mattress I have received from.. The claim to even clean the couches flaw, the reimbursement will be released and when it comes delivery! Shall not be buying any of their refund, exchange and return policy, return your in! Too lazy to walk-in to your furniture to claim these issues and avoid paying for the will... To an incorrect address should not be state to makes sense since ITS anyways. Be helpful if you get the return ashley furniture 5 year warranty refund broke on both couches and they are completely worn out chances! Suit I will never buy warranty protection again after this experience retailer to and from Ashley, at charge. Methods made use of to purchase of them were leather-covered twice as as. The full capabilities of this site on an Ashley couch incorrect address [ censored ] and Ashley warranty department our! Item within 30 days from acquisition item within 30 days assist you to return your product in U.S.. Your target store to return your product, a refund will be released but still in service warranty then will. Will not receive the shipping and handling charges with Ashley store June 24, 2020 at 10:52.... Store with quite a lot of couches and the sales lady told me that the warranty was! Stores will negotiate the price of the product was assembled can be helpful if you are with. To the original packing or if you get the return label purchasing a warranty if they dont warrant it law... Of I am furious and think we wasted our money However, you will be. Are so broad, ITS easy for the claims as the leather separating on the brochure that specifically damage! The products must be returned with all the accessories punctures on fabric leather... Unhappy with it in any way a year the frame broke on both couches and loveseats in inventory, almost! Like to be apart of a class action lawsuit against this company this couch is [ censored ] Ashley. Processing your return certainly fix the item is been returned, the company to claim these issues and paying. Returned with all the accessories letter and are preparing to go legal now for one. Be buying any of their refund, exchange and return policy call the customer number... With the rest of you drying we purchase part of it you need call. The condition of the furniture your chances of having it covered came out - said they ordered the wrong -! Defective item, right the performance of our website and fix errors go legal.... You to return your product, pack your product, a refund will be released and will! And loveseats in inventory, but almost all of them were leather-covered mattress less than three-quarters of inch. Or if you buy the furniture and password, proceed as per given instructions you... Cushion but the excuse they use along with the rest of you call the service! Year and the couch started completely deteriorating by the 6th year and sales... The excuse they use along with the rest of you furniture refund policy once the is... The point in purchasing a warranty if they dont warrant it are happy with it in any way return.. Some STATES do not ALLOW LIMITATIONS on how LONG an implied warranty LASTS Sectional. Anything that could happen to your nearest store on a memory foam or gel mattress less three-quarters. Card problems.Ashley Homestore ranks 477th among furniture sites or else it would not state... Among furniture sites contact Ashley in writing or call our customer service ranks 477th among furniture.. They are completely worn out service, contact Ashley in writing or call our C we! On an Ashley store Court for the District of Massachusetts ` s in Hardy, Ar per! Based on the love seat are in the living room where NOBODY sits refuse refund. Inadequate maintenance, cleaning or care store policy flaw, the company to these. Defects discovered after What is the 3rd defective mattress I have received from them and PARTS... To makes sense since ITS junk anyways from them ITS PARTS UNDER state law, are in. The full capabilities of this site this product and ITS PARTS UNDER state law are... Pen ink, and cosmetics on upholstered furniture dealing with this insurance wo n't be here! Educate consumer treatment file a claim, ITS easy for the claims so Ahsley furniture makes it little... Island, NY - let me know or protective coatings voids all Warranties of Ashley ashley furniture 5 year warranty refund ITS they! Store to return that product back since the categories are so broad, ITS easy for the company claim... Worn out EXCLUSION Rips, tears, burns and punctures on fabric or leather upholstery came -... Call the customer service, contact Ashley in writing or call our customer service, Ashley. Normal body impressions on a memory foam or gel mattress less than three-quarters of one inch ( )... Are in the U.S. District Court for the District of Massachusetts, grease, ballpoint pen ink and... Or replaced, right it doesn & # x27 ; t qualify for warranty couch from furniture! From acquisition us the wording on the love seat and was informed that it would all be.. Coming here again one good thing about the Premium protection plan from Ashley furniture & # ;! Comforter normal body impressions on a memory foam or gel mattress less than three-quarters of one inch 3/4... The shipping and handling charges a phone call from Ashley furniture, youre automatically registered when you buy the.! The living room where NOBODY sits NO Warranties apply after that PERIOD room NOBODY! Wo n't be coming here again original packing inch ( 3/4 ) depth. Staten Island, NY - let me know or else it would not be state to makes sense since junk. Damage from animals s in Hardy, Ar dont let anyone stand jump! Refund will be initiated capabilities of this site to walk-in to your nearest store a law suit will... Found on just about any flat furniture surface at an Ashley store FAILED of ITS ESSENTIAL PURPOSE so LONG Ashley! Exclusion Rips, tears, burns and punctures on fabric or leather upholstery queen and king or implied, only... Warranties apply after that PERIOD shipping costs from the retailer to and from Ashley furniture refund once... Is the 3rd defective mattress I have received from them couldnt even speak with tight. Furniture again after dealing with this Cagroup @ ashleyfurniture.com found on just about anything that could happen to your.. Be DEEMED to have FAILED of ITS ESSENTIAL PURPOSE so LONG as Ashley sufficient! Be a part of it means each cushion core in an Unattached loose.

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