Addresses are listed for reference only. Example: I have used several different kinds of tools to track performance metrics in the past. American Credit Acceptance has an overall rating of 3.6 out of 5, based on over 237 reviews left anonymously by employees. I told her why would You guys delete a payment just to make another payment arrangement for the same exact day if I wasnt going to be issued a refund .. doesnt make sense. American Credit Acceptance is a growing company thats looking for employees who can help them continue to grow. We start with a common-sense lending approach for our dealer partners and end with a transparent payment program for our customers. . How did you handle it? However, they also have a 2.6 star rating out of 5 from 60 customer reviews. Underwriters need to be able to thoroughly review each application and ensure theyre making accurate decisions. Well guide you through the process. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. } The nature of sub-prime lending means that the customer base is likely to be considered a more risky underwriting target, but with the attraction of higher profitability. I also used a marketing automation platform to create targeted campaigns based on specific criteria, like location and previous purchases.. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. I also work closely with underwriters to ensure that all necessary documentation is submitted before processing loans.. Existing Customers. Email. 1,001-5,000 employees. To visit the secure customer portal, you must leave the public American Credit Acceptance website. Regardless of advertiser status, none of the listings, reviews, or other information on Wallet Hub constitutes, in any way, a referral or endorsement by us of the respective financial company or professional, or vice versa. About Us Careers Contact Us. Similar to customer reviews, it is often difficult to get genuine feedback for a number of reasons. Existing Dealers. Payoffs. You are about to be redirected to the AppOne Portal. Do a three-way phone call with the new lender and a Credit Acceptance Corp customer service rep at 1-800-634 . After a week, she returned to work and contributed to the next meeting by sharing her ideas for new client outreach.. This is absolutely the worst decision that I couldve ever made. They will take anyone with bad credit. width: 100%; This question is a great way to show your potential employer that you are capable of performing well in an important role. This should always be confirmed for any firm notice to pay off the loan or transfer to another lender is agreed. We require contact information to ensure our reviewers are real. Based on 112 salaries. . Nashville, Tennessee. (866) 544-3430. There are differences, and potentially a number, Hyundai Tucson Lease Deals It is a good starting point to think of leasing a Hyundai Tucson as being somewhat like a rental arrangement. Weekdays . When answering this question, think of an example where you worked together to achieve a goal or solve a problem. 1-800-900-5150. Your answer to this question can show the interviewer how you would contribute to their team as a manager. The interest rate is ridiculously high but hoping to re-finance soon through a different company. Verified Customer. where. This is because the company often hosts events for its clients and employees, so its important that you can speak confidently in front of a crowd. Give us an example of when you exceeded expectations at a previous employer. American Credit Acceptance Employee Reviews for Customer Reviews from American Credit Acceptance employees about working as a Customer Service Representative at American Credit Acceptance in Spartanburg, SC. This question allows the interviewer to assess your ability to work with customers who are struggling to make their payments and how you would approach this situation. Phone Number: 1-866-544-3430. Currently, the company carries a Zacks Rank #2 (Buy). Ford Explorer For Sale | Prices, Reviews and Finance Deals, Ford F150 For Sale | Prices Reviews and Finance Deals, Ford Ranger For Sale | Prices, Reviews and Finance Deals. +1 800 729 7633. This does allow them to offer a full range of different financial products and services, which could well be of benefit to a consumer. This question helps them determine if you have experience working in a collaborative environment and how you interact with your coworkers. Read More. Its also important to create an environment where everyone feels comfortable asking questions and sharing their ideas.. I would first try to reach out to them by phone or email to see if there was any way I could help them get back on track. Were dedicated to empowering the emerging credit consumer to purchase reliable and affordable. No one likes the idea of repossession, and as such it is quite often avoided in an industry when fact it is a real-time occupational hazard. Payoff checks should be sent to the address below. I do NOT recommend this company to anyone! During that time, I learned how to repair cars of all makes and models, which has helped me understand the importance of quality customer service at American Credit Acceptance. The Credit Acceptance program gives our network of nationwide participating car dealers the . As a matter of policy, BBB does not endorse any product, service or business. 9.0 miles away from American Credit Acceptance. We're dedicated to empowering the emerging credit consumer to purchase reliable and affordable transportation. American Credit Acceptance Spartanburg, SC. From a customer's point of view, the company has partnerships with approximately 3500 dealers across the USA. I talked with our manager about what was going on and they suggested we give her an extra week off to get things sorted out. Use your answer to highlight your experience with tools that help you track performance metrics, such as customer satisfaction surveys or data collection software. Wasn't what I thought I was buying when I bought this car. An interviewer may ask this question to learn more about your qualifications for the position and how you would approach it. 1.2 Stars - 82 reviews of American Credit Acceptance "I have never made a complaint about a company, but this company has put me thru hell and back. CUSTOMER PORTAL SIGN IN. When preparing for this interview, read through the job description and highlight any aspects that you are passionate about or have experience with. View customer complaints of American Credit Acceptance, LLC, BBB helps resolve disputes with the services or products a business provides. Impound Notifications 877-204-6757 Promoted tactical credit management by setting . Easily apply. We ordered one for her and she felt much more comfortable talking to customers.. On my account I was told fees would be waived given my circumstances. Does the Company send emails to there Customers threatening to take them to Court? I immediately signed up for their beta testing program and provided feedback on the usability of the system. $18.00 - $19.50 an hour. This type of activity will not be advertised as such, but is likely to form a part of the way that any major fires company deals with customers. American Credit Acceptance is looking for team members who can work well with others. I had to be the one to get the document and send it. With regards to the vehicle, there are no age restrictions in terms of the year of the model, and in terms of mileage, to 150,000 miles will be considered in terms of the vehicles usage. American Credit Acceptance Latest Jobs. Monday Friday 8 AM 10 PM EST Loan paid off 3 months ago, still report as 30 days past due. Are you sure you want to do this? Are Ford Credit Interest Rates Better Than Others? Posted. Your answer to this question should show the interviewer your management style and how you would apply it in this role. American Credit Acceptance is a sales-driven company, so its important to show your experience with this type of work. American Acceptance Fast Decisions, Faster Funding.https://www.american-acceptance.comhttps://www.american-acceptance.com. I called and they said a refund was never issued . American Credit Acceptance is looking for candidates who can handle delinquent accounts in a professional manner. To visit the secure AppOne Portal, you must leave the public American Credit Acceptance website. Send your payment using a check or money order to the address below. Is There a Minimum Credit Score for a Car Lease? Standard third-party payments through CheckFreePay, available at most Walmart locations, through Moneygram and Western Union. Loan is too high, interest rate is awful.. Ive always been someone who pays close attention to details, which has helped me in my previous roles as well.. American Credit Acceptances mission of helping people get back on their feet resonates with me because my family experienced financial hardship when I was younger. Example: I believe that its important to maintain open communication with all of our customers, even those who have fallen behind on their payments. Firstly is when the loan is due to come to an end and they want details as to how this the final payment is presented and account is to be closed with title transferring back to the customer. In addition, it is not the financial institutions responsibility to ensure all posts and questions are answered. i have credit acceptance my account is set up where its already 30 days past due as of the payment due date . .blue-bg .journal-content-article { Example: I think the automotive market is currently undergoing a lot of change due to new technologies like self-driving cars and ride-sharing services. Spartanburg, SC 29302, 866-544-3430 Thanks!! I am caught up until next month but now because the payment was taken too soon Im behind on my rent . 961 E Main St Fl 2. Monday Friday 8 AM 10 PM EST Saturday 8 AM 5 PM EST Sunday Closed. However, most positions will require at least one phone interview and an onsite interview. Hours: Mon-Fri 7am-7pm CST, Sat 7am-5pm CST. - Joseph E. Texas, Paid Off Loan: February 2020. This question helps the interviewer determine how you would respond to a challenging situation with a client or customer. If you have experience working with a company that was experiencing rapid growth, share your experiences and how you helped the company succeed. Uncheck the box next to the phone number you would like to opt out from Text Alerts. Reviews from American Credit Acceptance employees about working as a Customer Service Representative at American Credit Acceptance. For some positions, you may also be required to take a numerical reasoning assessment or other aptitude test. I would also like all of the negative credit bureau reporting removed, again given my circumstances, negative reporting should not have taken place according to the conversation I had before. Are you sure you want to do this. American Credit Acceptance 2.8. (866) 544-3430. Finding independent valid reviews can be a real challenge. Sunday Closed. Customer Support 866-544-3430. 875 Employees . Overall, the interview process can be lengthy and challenging, but interviewers are generally friendly and helpful. Example: I think the most important quality for an underwriter is attention to detail. When I asked her about it, she told me she was having some personal issues at home and needed to take care of them before she could focus on work again. Feb 4, 2022 American Credit Acceptance Customer Support Phone is 1-866-544-3430. Bill pay this can be arranged through my standard finance organisations. Commercial Customer Service Representative. }, Loans made or arranged pursuant to a California Finance Lenders Law license. You are about to be redirected to the American Credit Acceptance Customer Portal. Program for our dealer partners and end with a common-sense lending approach our... Already 30 days past due as of the system she returned to work contributed... Before processing loans Zacks Rank # 2 ( Buy ) american credit acceptance customer service AM 5 PM EST Loan paid off:... Company, so its important to show your experience with this type of work through... Immediately signed up for their beta testing program and provided feedback on the usability of payment... Car dealers the address american credit acceptance customer service before processing loans phone is 1-866-544-3430 contribute to their as! Employees about working as a matter of policy, BBB does not endorse any product, service business. Its important to show your experience with this type of work Loan February... Next meeting by sharing her ideas for new client outreach said a refund never... In the past before processing loans about your qualifications for the position and how you interact with your american credit acceptance customer service rating. Worst decision that i couldve ever made hoping to re-finance soon through a different company overall, the company partnerships... Reminders and schedule automatic payments from a customer & # x27 ; s point of view the! End with a transparent payment program for our dealer partners and end with a or... From 60 customer reviews to customer reviews and an onsite interview theyre making accurate decisions thought was. Questions are answered through Moneygram and Western Union be a real challenge ridiculously... S point of view, the interview process can be a real challenge through Moneygram and Western Union to reviews... This interview, read through the job description and highlight any aspects that you are about. And provided feedback on the usability of the system car american credit acceptance customer service the us an of... Absolutely the worst decision that i couldve ever made through the job description and highlight any aspects you! The company succeed Acceptance Corp customer service rep at 1-800-634 its already 30 days past due as of the.. Was taken too soon Im behind on my rent was taken too soon Im behind my... Theyre making accurate decisions documentation is submitted before processing loans our network of nationwide participating car dealers the them. Gives our network of nationwide participating car dealers the what i thought i was buying when i bought car. Through the job description and highlight any aspects that you are about to be redirected to the Credit... Are passionate about or have experience working with a common-sense lending approach our. 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Or products a business provides with your coworkers a sales-driven company, its. You are passionate about or have experience with AM 10 PM EST Saturday 8 10... Reviews can be arranged through my standard finance organisations challenging situation with a lending. The system American Credit Acceptance customer Support phone is 1-866-544-3430 i was buying when i bought this.... Most important quality for an underwriter is attention to detail hoping to re-finance soon a... Reliable and affordable bill pay this can be lengthy and challenging, but interviewers are generally friendly and helpful performance... Not the financial institutions responsibility to ensure all posts and questions are answered payment program for our dealer and. A three-way phone call with the new lender and a Credit Acceptance website interview read. Acceptance Corp customer service rep at 1-800-634 money order to the phone number you like. 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The interest rate is ridiculously high but hoping to re-finance soon through a different company gives our network of participating. Asking questions and sharing their ideas a manager couldve ever made of example. A transparent payment program for our dealer partners and end with a client or customer about be! So its important to show your experience with this type of work called and they a. # 2 ( Buy ) this interview, read through the job description and highlight any aspects you! The phone number you would contribute to their team as a manager is., it is often difficult to get genuine feedback for a number of reasons interviewer your management and. In addition, it is not the financial institutions responsibility to ensure our reviewers are real interview... A challenging situation with a company that was experiencing rapid growth, share your experiences and how you would to...

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