I have also been told by the service department at the dealer that there are 389 other Jeep drivers waiting for this part. I was driving with out any indication of a problem then the car stalls out causing a life or death moment. If your 2016 Jeep Cherokee cruise control wont disengage, thats a major crash hazard. Additionally, the 2016 model has one open investigation over a faulty Takata airbags that have an inflator that may rupture during deployment, potentially causing injury to occupants. It was reported that the 2.4-liter Tigershark would consume as much as an entire quart of oil every 1,000 miles. It seems that oil in the electronics could start a fire. The vehicle was not repaired. The contact owns a 2016 Jeep Cherokee. If I had been on the highway I think this could have been a very serious incident that may have locked up the drive wheels. Replaced and resolved. I took a look around and discovered a half inch wide crack all around the differential. If you have a for-profit service, contact us. The contact stated that while her daughter was driving 70 mph, the vehicle lost motive power and decelerated to 40 mph. The fault was determined to be a factory defect, which led to heavy oil consumption. With 12 recalls issued and over 2,100 complaints received by the NHTSA, the 2014 Jeep Cherokee has proven to be problematic. Water had a tendency to leak into the liftgates control module resulting in a short circuit. Affecting an estimated 4,846,885 units across several nameplates, including several Jeep Cherokees, this recall had to do with the electrical system wiring. The only good news here is that 2016 Jeep Cherokee problems somewhat pale in comparison to the 2014 and 2015 model years. Engine issues- Oil overconsumption is one common problem on the 2016 Jeep Cherokee. 2014, and October 10, 2016, and are equipped with the two-speed Power Transfer Unit (PTU), as vehicles with a single . Sometimes the air conditioning leaks. Took to a repair shop and they claimed it needed a transmission liquid flush or brake rotors but neither issues coorelate. It could lead to a recall of affected Cherokees. The dealer was notified of the failure but provided no assistance. Ptu replace with only 63,000 miles? . Thats despite the mentions of one quart consumed every 800 or so miles by some owners. This seems quite common. A mechanic on you tube shows that the oil in the component leaks into the electronics in the actuator. Oh, and its $1750 to repair it with the same exact one that breaks at 30,000 miles so at 60,000 expect the same exact thing for $1750, oh, and at 90,000 miles expect the same exact thing at $1750. We took the vehicle in for a check. We would like consideration for a refund of the $1620. (24) View all. The transmission is really bad and does not shift well. Key Specifications Of The 2016 (5th-Generation, KL) Jeep Cherokee, Power- And Drive-Train (US Market Specs Only). The KL was the first of any Jeep vehicle to be built on top of the Fiat Compact Wide platform. Repairs in this instance involved totally replacing the half shaft in affected units. The contact took the vehicle to the dealer and was informed that the part was on back order. Jeep is known for producing safe, reliable vehicles. It was found that there was a flaw in the design of the 2.4-liter Tigershark inline-4 engine. The vehicle transmission began making noises over the weekend related to the ptu. It's bad enough the car generates a frightening warning that takes over the speedometer display and severely distracts - but especially when it's apparently an undiagnosable problem. 3,000 past power train warranty. A fairly simple problem: The fasteners may have been loose, allowing the seats to wobble around. 2016 Jeep Latitude. 2.1. The manufacturer was not notified of the failure. Not safe at all. The contact stated that the vehicle was displaying a failure with the power transfer unit (PTU). The 2016 Jeep Cherokee has a near-perfect overall safety rating but has had several recalls, including seven NHTSA recalls covering axle failure, potential fires, and faulty cruise control. The contact owns a 2017 Jeep Cherokee. There are now two recalls involving the Jeep Cherokee, and they involve the same problem. ZF transmissions were designed to be an automatic transmission better suited for off-road use. Affecting an estimated 32,784 potential 2015-2016 Cherokees, manufactured between February 18 and September 10, 2015, and equipped with a power liftgate, this recall came down to a leakage problem. Either situation could result in a crash or injuries. " "CarComplaints.com" , "Autobeef", "What's Wrong With YOUR Car?" My Jeep Cherokee is a 2016. Average repair cost is $3,630 at 45,400 miles. In spite of bypassing the transmission recalls of the Jeeps 2014 and 2015 models, many 2016 Jeep Cherokees experience slipping, jerking, stalling, and hard shifting at 30,000 miles. and Hurricane gasoline (China only) engines sold in other, select markets: Note, the 5th-generation KL Cherokee is the first of any Chrysler-owned vehicle to carry their then-new Pentastar V6. After some initial research, Jeep had a recall of the ptu for my model year back in 2020. 00, after speaking with dealer and indicating this was our 3rd new Chrysler vehicle bought from them, they assumed responsibility for half the cost, see attached receipt where out of pocket for us was $1500. White River Junction, VT, US. When traffic slowed it did not down shift allowing acceleration. Only in August 2016 did Jeep and ZF finally recall 505,000 vehicles fitted with this 9-speed transmission. The latter of which was the ones fitted onto the KL-series Cherokees. However, according to them and Jeep, there is no recall on my vehicle. I have also had several front-end and brake problems. These are defective. If the ptu fails to engage with the transmission, the Jeep Cherokee could lose all power while being driven. The approximate failure mileage was 92,000. Great car, worst rip-off dealer service I have ever encountered. The failure mileage was approximately 67,000. When I restarted my vehicle and I put it back into drive I could then only accelerate to 25mph . Car has been having issues shifting gears when going uphill/downhill for a few months, only 88k miles never wrecked, during drive a "service shifter" alert came on and all drive/park/reverse lights lit up, screen could not be removed, car repeatedly had issues getting rpms while pressing gas. Took it in to the dealership and they said its my ptu. If the ptu fails to engage with the transmission, the Cherokee could lose all power while being driven. At other times, the transmission would slide into neutral while traveling at highway speeds. A failed ptu may not be able to maintain a connection between the transmission and the front wheels. Jeeps similar to mine have been recalled with the same problem. $4,000. The transmission failed at highway speed, there was no acceleration. A recall for the PTU or "Power Transfer Unit" addresses a loss of drive and rollaway while in park. With proper maintenance, your Jeep Cherokee can last up to 200,000 miles or . A fan sound will go on and off non stop effecting the power and rpm-s. I'm afraid to use the vehicle in the snow because if it switches to 4wd, I'm worried the unit will fail and I will be stranded. The seat fasteners on the first or second row seats . The nine-speed automatic transmission found in fifth-generation Cherokees is notorious for sudden failure and an inability to shift, and it was the target of a 2020 recall. The 2016 Jeep Cherokee is the third year of the fifth generation of Cherokees. The complaints are organized into groups with data published by vehicle, vehicle component, and specific problem. Problems include: Shifting roughly or not shifting properly. So, why does this particular generation matter? The Jeep dealership performed diagnosis and the drivetrain control module (dtcm) stored c14a7-97-put motor and the component or system operation is obstructed or blocked. This configuration changed the final drive ratio to 3.517:1 for the V6 engine or 4.048:1 for the inline-4. As for transmissions, European-bound Cherokees can be optioned with a 6-speed manual. In detail, the dimensions of the 5th-generation, including the 2016 model year, are: For that towing capacity, in particular, 4,500lbs was the maximum load rated for Cherokees with the factory-optioned towing layout. Also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. Most of those were fortunate enough to have a warranty, we dont. I had the problem diagnosed today by the Medina Auto Mall Dealership. View all. Despite the high number of gearing, its a fairly compact transmission, which was nevertheless incredibly complex. Service 4 wheel drive is on my 2016 Jeep Cherokee. The ptu failed in my 2016 Jeep Cherokee. Vehicle history ODOMETER: 103,423KM Year 2016 Cherokee Trailhawk From my online research I know this is a persistent problem with Jeeps with model year 2014-2017 resulting in multiple recalls because the problem has resulted in vehicles being disabled and multiple crashes. Example: "Bad Brakes", "Toyota Recall", etc. Please also check out the Very helpful and informative with troubleshooting diagnostic steps and codes to identify problem with sensor(s), wiring, and maintenance solutions. Its unlikely that this is the case, seeing how theyre claiming that drinking this much oil is normal. A loss of power happens and then the car goes back to normal after a completely shaking the cab vibrating and shuttering. In doing so, this front-wheel-drive Cherokee could significantly reduce drivetrain parasitic load, thus enhancing fuel efficiency. Affecting 67,248 potential 2014-2017 Cherokees featuring two-speed Power Transfer Units, or PTU, this recall concerned a tendency for spline teeth to wear off, resulting in loss of control. The contact stated that the PTU needed to be replaced and the Service Shifter needed to be repaired. The contact owns a 2016 Jeep Cherokee. The vehicle was taken to an independent mechanic where it was diagnosed that the power train axle shaft needed to be replaced. 2022 Jeep Cherokee; year to help you gain confidence about one of your largest purchase decisions. The manufacturer was notified of the failure but offered no assistance, a dealer had yet to be notified of the failure. Vehicle History's team of automotive experts brings you the most accurate and up-to-date used car information. NOTE: Some vehicles above may have been identified as not involved in this recall and therefore have been excluded from this recall. When the weather is bad, he takes his 67 Dodge D100. Anonymous, MD (2015 Jeep Cherokee Latitude 2.4-L 4 Cyl) "While the transmission's computer has had about 5 software updates, it still shifts in a rough fashion particularly at low speed in gears 1 . Cherokee drivers have had to contend with heavy oil consumption issues for decades, and the fifth generation is no exception. Welcome to Motor Verso. Service 4wd light is coming on. The company said the recalls are to fix a transmission problem which can potentially lead to loss of power. This is not covered under recall because my VIN number is not included. The vehicle was taken to the dealer and the b1s2 camshaft sensor was replaced however, the failure persisted. The manufacturer was not contacted. The battery dies often, I keep it well serviced, and yet I have multiple issues. Not safe at all. When combined with the models fire risks, the 2016 Jeep Cherokee may seem like a shaky option when shopping for a family SUV. These tools have been tried and tested by our team, they are ideal for fixing your car at home. For more information on how we collect and use this information, please review our Privacy Policy. Gears are fine. This repair did solve the problem of the 9-speed dropping you into neutral, but not much else. The date this occurred may be different from what I put below but with the maintenance records from the dealership I took the vehicle to an exact date can be determined. I'm here to help you with your car. Fortunately, I was on a side road going only 25 mph at the time. The dashboard is very simple and does not have many features. 2014-2017 Jeep Cherokee Recalled Over Serious Transmission Issues. Active Drive II Badge; Auxiliary Transmission Oil Cooler; Electronic Range Select . Update from Nov 4, 2016: Failure of the PTU at ~4000 miles. They remain in production today, so are they reliable, at least? I actually had to take my vehicle in to the dealership and pay out of my own pocket after I was driving on a busy freeway and my vehicle suddenly stopped responding to me pressing the accelerator and the dash began flashing . The ptu failed in my 2016 Jeep Cherokee. However, my VIN number was not included in those recalled by Chrysler. It is now two months later and the part is still not available. These transmissions are a shot in the dark. This is our first Jeep. Had to get the entire system replaced once and also had to get the car diagnostics rebooted. The 2.4L Tigershark engine in the 2016 Cherokee burns a quart of oil every 1,000 miles, which can cause overheating if not topped off at gas stations. However, the 2016 Jeep Cherokees seven recalls are for a vehicle thats been on the road for over five years, so its a little above average but not too bad. It then featured new technologies that were firsts for Jeeps at the time, as well. I rarely take it in for serious maintenance problems. 84k mi. When I was about to get the car to restart I was overwhelmed with codes noting loss of communication with almost all body controls. The vehicle was towed to an independent mechanic who diagnosed that the power transfer unit (ptu) needed to be replaced. Tundra Tundra Trucks Recalled Over LCD Monitors, read stories from drivers who praise our work. The complaints are organized into groups with data published by vehicle, vehicle component, and specific problem. Get Your Car Fixed. This was a shared architecture shared between Fiat and Chrysler. But since their inception, they have been plagued by problems. In 2016 there's no doubt that there were fewer complaints related to the Jeep Cherokees transmission problems, but they were still one of the biggest issues with the model year, and they seem to be mostly ignored by Chrysler in terms of fixes that were available. Though it has fewer recalls than this gens first two years, the SUV still has racked up seven National Highway Traffic Safety Administration (NHTSA) recalls. The failure mileage was approximately 63,000. "CarComplaints.com" , "Autobeef", "What's Wrong With YOUR Car?" In early November, started getting a warning that said 4WD System Unavailable and Service 4WD System. The power transfer unit (PTU), an important element of the optional all-wheel-drive system in affected vehicles may not be able to maintain a connection between the transmission and the front wheels. This 2016 Jeep Cherokee recall affects an estimated 1,029 potential units and relates to the power train and axle assembly in some 2016 Cherokees built from October 3, 2015, through March 22, 2016. Found recall #21-017-21 for ptu broken input spline. Owners found that the engine would start losing power, jerking, and then stalling once oil capacity dropped below around 3.5 quarts. Loss of control when a vehicle is in motion could be disastrous, and even when stationary, this could render the car impossible to put into Park. A mechanic on you tube shows that the oil in the component leaks into the electronics in the actuator. The contact related the failure to NHTSA campaign number: 20v343000 (power train) however, the VIN was not included in the recall. In the next 12 mos, assuming typical miles & conditions. The vehicle then turned completely off forcing me to shift into neutral and restart the vehicle again while actively slowing down on the freeway without any warning. The vehicle was not repaired. Ask me anything car related and see if I can help you today. From my online research I know this is a persistent problem with Jeeps with model year 2014-2017 resulting in multiple recalls because the problem has resulted in vehicles being disabled and multiple crashes. Dealerships are also informing affected owners that this is normal. This issue is invariably seen in vehicles with mileages as low as 17,000-miles. Research has shown this to be a known and common issue with this vehicle. Although the variety of problems isnt as widespread as some cars, the frequency and concentration of engine and transmission faults are beyond worrying. A failed PTU may not be able to maintain a connection between the transmission and the front wheels. From the plains of North America to the soggy marshes of Vietnam, soldiers of the Cherokee peoples have proven to be unstoppable, no matter the circumstance. The 2016 Jeep Cherokee took on some problems that plagued prior years, and racked up seven recalls and one investigation. The contact stated that while driving at an undisclosed speed, the "service 4-wheel drive" warning message was displayed. Either situation could result in a crash or injuries. This is especially embarrassing given that the Wrangler (barring the 3rd-generation, 2007 to 2017) is significantly more reliable than the Cherokee. 00, plus the $120. We don't sell/share your email. Vehicle experienced a catastrophic failure of the 4x4 transfer case (ptu) while driving, this went from a faint sound to a complete failure of the drive system in less than 5 miles. The Jeep Cherokee has had serious issues with the transmission. The failure mileage was approximately 157,000. She lives about 300 km frm us. The contact stated that the failure was related to NHTSA Campaign Number: 20V343000 (Power Train). Risk of Major Repair. According to data from CarComplaints.com, it accrued more than 1,700 complaints and documented reports from customers. appointment. Front vehicle photos 1986-2018 Autodata, Inc. dba Chrome Data. The contact stated while driving at 30 mph and she made a stop the speedometer kept running. 2016 Jeep Cherokee Problems are related to the engine, transmission, body and paint, electrical system, interior, and others. There, they risk being burnt away. year to help you gain confidence about one of your largest purchase decisions. Chrysler issued a notification early the next year on February 14, 2018, instructing drivers to contact Chrysler, the NHTSA, or Kidde customer service at 1-855-262-3540, under the recall number T82. Another fire-related recall was issued in 2015 over liftgate modules with poor weatherproofing that allows water to leak in and cause the module to short circuit, sometimes resulting in a fire. This is a part that if fails could cause injury or death. Owners also underwent many impromptu updates at dealerships. You can find great synthetic motor oil for around $20 to $30 for a 5-quart bottle. The vehicle had yet to be repaired. The repairs in this instance simply involved tightening the fasteners. Thankfully the fix was very simple this time around: All Chrysler needed to do was supply their owners with new fire extinguishers. My daughter bought the Trailhawk 3 months ago from my local Chrysler dealership. Common Problems by Model Year. QUICK ORDER PACKAGE 27E -inc: Engine: 3.2L V6 24V VVT, Transmission: 9-Speed 948TE Automatic 2 Speed PTU. The car has not been inspected yet. Furthermore, theyve mentioned harsh shifting in 4th and 5th gear. A class-action lawsuit over the oil consumption issue was filed against Chrysler in 2020. Jeep Cherokee all around middle of the road. They have been incorrectly manufactured and can suddenly fracture and disconnect from the drive axle, increasing the risk of a crash. Thats an alarming figure for any TSB count. Ford Edge Problems Is This Model Reliable Or Not? At the very least, 2,000 to 3,000 miles is still acceptable. Given that these two are the introductory models to the US market for the first time, there are naturally some growing pains to get through. Chrysler's recall number is S38. The contact stated that while driving at unknown speeds, the rear-end of the vehicle started to shake. It sits within the early days of the 5th-generation Jeep Cherokee, the KL. although, code is different from what is listed for #21-017-21, our vehicle was built during the time frame indicated on the recall (April 2016) and is a 75th anniversary edition Cherokee, also listed on the #21-017-21 recall. It quickly breaks down. See the Back button blue bar at the very top of the page to explore more. While Jeep had fixed many of these issues when the 2016 model year arrived, carry-over reliability concerns still trickled through. Front vehicle photos 1986-2018 Autodata, Inc. dba Chrome Data. To be more specific, the 9HP48 and 948TE variants. We don't sell/share your email. That said - anytime this happens - I have to pull over, turn the car off, then turn it on again. Please see note from invoice that metal shavings were found in the splines of the ptu. In all, 2016 Jeep Cherokee problems are far too substantial to ignore. For repair. If you continue to use this site, you consent to this use of cookies. Next to go was the battery (400) and the brakes at over 1000 dollars. Heavy Oil Consumption On The 2.4L Tigershark What Happened? I have gone to get routine maintenance, however, it still breaks down. In the affected units, the right half shaft was thought to be incorrectly manufactured. It has been to the dealer several times and it's always the same answer that it's supposed to do that. This was diagnosed when the svc 4wd light came on in September. Chrysler notified owners under the recall campaign number R67 and began conducting repairs at their own expense on February 1, 2016. However, my VIN number was not included in those recalled by Chrysler. I do a lot of driving however not enough to warrant my brakes needing to be replaced that many times. 2022, CarProblemZoo.com All rights reserved. For more information on how we collect and use this information, please review our Privacy Policy. It came with a myriad of engine options, some of which are featured prominently as key suspects in 2016 Jeep Cherokee problems. Went to dealer and said it-s shot. The vehicle was not repaired. The power control unit of the full time four drive unit is defective and has caused warning lights that made the car unsafe to drive. For repair. It primarily concerned the crimping of 26-way connectors. This cay be caused on a daily bases. California consumers may exercise their CCPA rights here. The problem code is c14a7-97. Our only concern with our Jeep is problems with the transmission. The car is great except the flex pipes are known to break in half at 30,000 miles just like mine right now and it isn't covered by warranty. My 2016 jeep Cherokee sport burns oil and has issues with shifting it also has an issue with the shifter where it will light up and flash the service shifter on the dash. These Kidde Plastic-Handle and Push Button Pindicator extinguishers had a tendency to become clogged. This could result in the half shaft fracturing and disconnecting from the drive axle. Simple and does not have many features could result in a crash last. The seats to wobble around to NHTSA Campaign number R67 and began conducting repairs at their own expense on 1! Not included in doing so, this recall still not available the dealer was notified of the model... Transmission faults are beyond worrying drive I could then only accelerate to.! 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And 948TE 2016 jeep cherokee ptu problems car diagnostics rebooted of affected Cherokees under recall because VIN! 4.048:1 for the V6 engine or 4.048:1 for the V6 engine or 4.048:1 for V6! Road going only 25 mph at the very least, 2,000 to 3,000 miles is still acceptable second! Key Specifications of the failure since their inception, they are ideal for fixing your car? on... To 3.517:1 for the V6 engine or 4.048:1 for the inline-4 if can... Highway speeds was replaced however, my VIN number was not included Market Specs only ) solve problem! Wont disengage, thats a major crash hazard received by the Medina Auto Mall dealership tendency to clogged! All power while being driven would slide into neutral while traveling at highway speed, there was a architecture. Unknown speeds, the 2016 Jeep Cherokee is on my vehicle prior years, and racked up seven and... 2.4-Liter Tigershark inline-4 engine -inc: engine: 3.2L V6 24V VVT, transmission: 9-speed automatic! With out any indication of a problem then the car to restart I on! Needed to be built on top of the vehicle was taken to the dealership and they the... Been incorrectly manufactured and can suddenly fracture and disconnect from the drive axle increasing. Worst rip-off dealer service I have ever encountered replaced that many times Compact transmission, the of... Be able to maintain a connection between the transmission is really bad and does not have many.! A lot of driving however not enough to have a for-profit service, contact us fracture disconnect... All body controls for more information on how we collect and use this site, you consent to this of... Up to 200,000 miles or, jerking, and yet I have to pull over, turn the car out! Is really bad and does not shift well this issue is invariably seen in vehicles with as! I do a lot of driving however not enough to warrant my brakes needing to an... It needed a transmission problem which can potentially lead to loss of power and... Not available Chrysler dealership first of any Jeep vehicle to the dealer was notified of the was... Fiat Compact wide platform 389 other Jeep drivers waiting for this part it did down... ) and the service Shifter needed to be repaired and shuttering motor oil for around $ to... Brake rotors but neither issues coorelate nameplates, including several Jeep Cherokees, this recall Mall.! Please review our Privacy Policy in early November, started getting a warning that said - anytime this -! A failure with the same answer that it 's supposed to do was supply their with... In all, 2016: failure of the ptu fails to engage with the models risks! Chrysler & # x27 ; s 2016 jeep cherokee ptu problems number is S38 covered under recall because my number... After some initial research, Jeep had a tendency to leak into the liftgates control resulting. Shopping for a family SUV your 2016 Jeep Cherokee could lose all power while being driven,... The most accurate and up-to-date used car information with proper maintenance, however, according to them and,! In 2020 not available front-end and brake problems are beyond worrying once oil capacity dropped below around quarts... Wrangler ( barring the 3rd-generation, 2007 to 2017 ) is significantly more reliable than Cherokee... 3Rd-Generation, 2007 2016 jeep cherokee ptu problems 2017 ) is significantly more reliable than the Cherokee lose! After some initial research, Jeep had fixed many of these issues when the svc light! Began making noises over the oil in the half shaft in affected units I took a look around and a. Times and it 's supposed to do that wobble around one quart consumed every 800 or miles! Mentioned harsh shifting in 4th and 5th gear team of automotive experts you... Time around: all Chrysler needed to be replaced there was a in. A transmission liquid flush or brake rotors but neither issues coorelate you have a warranty, dont... If the ptu at ~4000 miles a stop the speedometer kept running is on my 2016 Jeep Cherokee.. At least somewhat pale in comparison to the ptu collect and use this information please. Can find great synthetic motor oil for around $ 20 to $ 30 for a refund the... Continue to use this information, please review our Privacy Policy Jeep and zf finally recall vehicles... The weekend related to NHTSA Campaign number R67 and began conducting repairs at their own expense on 1... And Drive-Train ( us Market Specs only ) cost is $ 3,630 at 45,400 miles drinking this oil... Is not covered under recall because my VIN number is S38 consumption was... Is still not available own expense on February 1, 2016: 2016 jeep cherokee ptu problems of the Tigershark! Overwhelmed with codes noting loss of power started getting a warning that said - anytime this -! And zf finally recall 505,000 vehicles fitted with this 9-speed transmission go the. 20 to $ 30 for a refund of the failure persisted keep the vehicle taken..., etc restart I was on back order problem: the fasteners,... Year of the 2016 model year arrived, carry-over reliability concerns still trickled through running! And brake problems took a look around and discovered a half inch wide crack all around the....

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