Direct Save Telecom promise customer support from UK-based staff. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. You can Contact Virgin Media using the official number listed here which is free for existing customers. When your broadband goes down, you run into a billing problem, or need to make a complaint about Virgin Media, who do you call? If you cant find what youre looking for and would like to make a complaint, please contact us. Virgin Media's track record on broadband complaints in recent years is up and down, often hovering around the industry average. Nothing psycho about it. Do you have a complaint about your Virgin Mobile service? Virgin Media Broadband: Contract End Dates. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Sky (0333 7591 018) says it tends to be quietest between 8am and 9am; 3pm and 5pm; and 7pm to 8pm. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. TalkTalk suffered a major customer call centre issue between 2014 and 2017 when a network of fraudsters in India claimed to be customer service representatives to gain access to the personal details of 21,000 customers. Virgin Media customers can also log into their Virgin Mobile account and submit your issue online, however you won't get a fast reply compared to the Virgin Media Live chat. The Virgin Media mobile customer number to text is 07533 016 422 and the operating hours is 7am - 11pm Monday to Friday and during the weekends its 8am - 8pm Saturday to Sunday. If you need to contact the Virgin Media customer service team by email then all you have to do is log into your Virgin mobile account and then go onto Compose and you are on your way to email the team. What time do calls not go to the Indian call centre? It's packed with tips, hints and helpful answers about our products and services. It's a strategy that seems to be working for them as, despite being too small to be included in Ofcom's complaint figures, they have scooped numerous awards for customer service and overall broadband provision. Lost phone helpline 0345 600 0789. . We actively work with the different providers to ensure deal accuracy, so we're more than able to help new customers with what they need. On Wednesday I started down the what's app route to cancel my contract which is out of contract next week. However, it may be worthwhile contacting the CEO of Virgin Media by email. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. The majority of calls to TalkTalk seem to be handled by advisors in South Africa and the Philippines, although there are some (apparently outsourced) call handling jobs in the UK too. If not, they are charged at the same rate as a standard UK landline number. If broadband is shown as down, we can assure you our engineers are working to fix it as quickly as possible. I don't do BAU.<br><br>HOW I DO IT<br>#1 - I think, plan, and execute in terms of operating models encompassing environment, people, process, and technology. Surfshark: Best budget VPN for Virgin Media. At the end of the call which was nearly an hour I thanked her for her help but suggested she tried to speak a little slower which may help. In fairness, similar complaints are made about some UK-based call centres when we read reviews, so it isn't necessarily an issue isolated to offshore call centres. Riders must adhere to all site rules at all times. Weve got plenty of step-by-step guides and articles to resolve issues from the comfort of your home. We donate at least 5% of our profits to charity, and we have a climate positive workforce. Matt has been working with Broadband Genie since 2009. I'm wondering if I cancel my dd would someone from the UK team call me and sort out the transition date for me? However, there are notable outliers such as TalkTalk, Vodafone and Virgin Media who run at least some of their customer service operations offshore. Credit related: 11039, Number of complaints closed The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. We want to make sure you have enough time to review and consider our proposal. There is also a Virgin Media Feedback tool where customers can rate their experiences with Virgin Media. It happens to us all at some point, and the cause varies. Credit related: 71.63%, Redress per complaint As with most live chats nowadays, there is a virtual assistant to help you at first. Welcome to the forums & thank you for taking the time to post. Enjoy over 25% off select Virgin Media Broadband + Phone plans. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. No problem, simply get in touch and someone from our team will be happy to help. Become a broadband expert with our help guides. It's quick, easy and saves you from having to make a phone call or waiting for that email reply. Compare Virgin Media broadband deals with Telegraph Compare, The Telegraph values your comments but kindly requests all posts are on topic, constructive and respectful. If your complaint hasn't been resolved within eight weeks, or youre not happy with the outcome, you can make a formal complaint to CISAS, an Ofcom approved dispute resolution scheme. Even Virgin know that people can't stand dealing with them which is why retentions are always UK based. It will investigate customer complaints and its decision is binding, so Virgin Media would have to pay up if it found in your favour. If you call at around 8am when the UK ones go online you have more chance than at any other time. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. virgin media help for vulnerable customers. On calling up I was advised that I needed to pay an early termination fee even though my contract was up because I hadn't called the day before (even though I had tried to call the day before and started the what's app chat the day before). If you need to contact Virgin Media directly about a general querythen themain customer service line is0345 454 1111. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. That said, Now seem to prefer to route customers through the advice centre on their website or manage customer contact through live chat as part of their budget experience. It can't be this hard surely! We also praise Hyperoptic for their customer service in our guide thanks in part to their outstanding Trustpilot reviews, yet their call centres are based in Serbia. Therefore, here are a few different ways on how to contact the Virgin Media customer service team so you can use which ever one is best for you. The Virgin Media community has over half a million members It's packed with tips, hints and helpful answers about our products and services. We use cookies on this website. Post: Ombudsman Services: Communications, P.O. I really think this would help. We are independent of all of the products and services we compare. Credit: Frame Stock Footage/Shutterstock.com, acquired the Post Office's broadband customer base, best broadband providers for customer service, Community Fibre offer price relief to Virgin Media customers, BT full fibre broadband reaches 9.6 million, It allows advisers to deal with multiple queries at once, It frees up advisers to talk to other customers who may need help more. Google 'saynotto0870' and enter virgin media or 0845 454 1111. Find out more. If you need extra support contacting us please visit our Accessibility hub. You can contact Virgin Media customer services on Twitter @virginhelp. Virgin Media, TalkTalk and Vodafone have some or all of their customer service based offshore, and it's true their complaint figures have all hit peaks in recent years. Strong on security. All companies make mistakes, all utilities experience disruption, but there is something catastrophically inept about Virgin Media's customer service that issues drag on and on, going unresolved . Our web chat team is available available Monday until Sunday, 8am until 10pm. The operation hours is 8am - 9pm Monday to Friday so make sure if you have any issues with your Virgin Media mobile try and reach out to the customer service team between these hours. We don't have much information on where SSE broadband's customer contact teams are based. Zen Internet are committed to UK call centres without unnecessary call scripts. They could pay us with a months free service for so many calls. February 21, 2023. I excelled at the job and I was the best in my team but I felt . May be ok today. Virgin Mobile (UK) Phone Number Call Virgin Mobile (UK) customer service faster with GetHuman +44 345 600 0784 Customer service Current Wait: 6 mins (4m avg) Hours: 24 hours, 7 days; best time to call: 3pm Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! From a Virgin mobile or landline: 150 Or 0345 454 1111 from any other phone. I get "marketing calls" from Indian call centres sometimes and they get VERY aggressive when I tell them I am with TPS and they have no right to call me. Rather than Live Chat, it works like a text message conversation. If any of the above indicates a network problem, youll have to wait it out. The biggest change to the cost of calling technical support came about in 2014 because of the introduction of the Consumer Rights Directive. Supportive Management great perks and incentives. I spoke to a lovely girl last week but had great trouble understanding her. The trouble with Indian call centres is they read off a script and for anything off script, more complex, they don't understand! The most common way to contact the Virgin Media customer service team is through calling the Virgin Media customer service team but you can also send a text which is a lot easier. Click on the one that interests you to see the location, opening hours and telephone of this store and all the offers available online. Virgin Media mobile numbers have a separate number to call. In the first 12 months of all calls being answered onshore, they answered 34 million calls. This is a free, impartial service for communications consumers. Common customer complaints about offshore staff tend to relate to communication barriers or call scripts. No setup fee. Brands/trading names covered: Not Applicable, Number of complaints opened 13. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. With consistently low complaint levels across broadband and pay TV, Sky are often the provider with the lowest or second lowest number of complaints in Ofcom's quarterly figures. Virgin's chief executive Lutz Schler can be contacted via lutz.schueler@virginmedia.co.uk. I thought afterwards I could have helped her so much with her pronounciation if I spoke to her once a week on the phone, just general conversation. Credit related: 11266, Closed complaints upheld by firm (%) I spoke to a lady in India who went through a thorough procedure and then asked me politely if she could have my password. The Virgin Media mobile customer number to text is 07533 016 422 and the operating hours is 7am 11pm Monday to Friday and during the weekends its 8am 8pm Saturday to Sunday. Virgin employs a large number of call centre workers at its site at Preston Farm Industrial Estate in Stockton. He wants to upgrade to a TiVo (we are still paying the 5 v+ charge plus the box is having problems tonight with recordings so I think it may be breaking. It's worth noting TalkTalk aren't the only company with offshore call centres to have experienced attempted customer frauds, with BT also having issues with overseas callers claiming to be part of their team at the time we published the above article in 2017. Their customer complaint levels have increased since their entry into Ofcom's complaints data in 2021, and it remains to be seen whether they can substantially bring them down. If were unable to reach a resolution that youre happy with, then well send you a letter or email confirming that you can refer your complaint, free of charge, for independent consideration through Alternative Dispute Resolution. To raise a complaint, simply contact us. We aim to get back to you as soon as we can, but this might take longer if you get in touch outside of our opening hours. How to contact Virgin Media via Live Chat or messenger If you've got a quick question, you can use our Virgin Media messenger service. Many customers prefer their broadband provider to offer customer service from a UK call centre. London Copyright 2023 Digital TV. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. you can call the team on 150 from any Virgin Media line or 0345 454 1111 from any other line and the team can help further with this ^VO . Choose Ltd is a limited company registered in England and Wales. I started out as a young entrepreneur selling anything I could get my hands on. A comprehensive list of all the contact numbers you need for Virgin Media. The default method for getting in contact with our broadband providers remains by telephone. At Broadband Genie you can save on broadband with the latest offers from the best providers. Virgin Media is a British telecommunications company, founded in 2007, which provides telephone, television and internet services in the United Kingdom. Origin Broadband say their customer support roles are all based in the UK. Some broadband companies have call centre staff based both in the UK and elsewhere. We explain everything you need to know to effectively complain to Virgin Media's customer serivce. Virgin Media What is the Virgin Media Customer Service contact number? Ultimately, many customers prefer the idea of UK-based customer service and it contributes to their choice of provider when they're comparing broadband deals. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. You can contact us by phone, online or by mail. Pull your buying boots on, lace them up tight and get ready to buy the . Otherwise how would you know? I can honestly say that it's been a great company to work for and I have learnt so much about myself. Read more about KCOM and their expanding network. EE are another broadband who have brought their customer service back to the UK in recent years. Any existing Virgin Media customers can log-in to their account by hovering over the sign-in button in the top right-hand corner of the website and selecting the sign-in option underMy Virgin Media. The best way to avoid Indian call centres is not to use a service provider that has them simple! Their Livingston Contact Centre opened in 1989 and is now their biggest call centre. We've got in-depth reviews for every major provider, so you can get all the information you need. Each broadband provider uses one of two ombudsman services;for complaints about Virgin, you need to contact CISAS. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Box 730, Warrington, WA4 6WU, The Financial Ombudsman Service Exchange Tower There are a few ways you can check for network problems. We're here to help and want to put it right as soon as possible. Make your complaint over the phone, online or by post. You can use the Live Chat service for sales, upgrades and complaints. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. We can't help with existing customer queries, such as engineer visits or re-contracting, but if you'd like to talk about what you can get, and how to achieve the best price, then we're ready to assist. If you'd like to either upgrade one of your Virgin Media products, 100Mbps broadband up to 300Mbps for example, or would like to learn about the different upgrades you can purchasefor different Virgin Media products, it's best to contact Virgin Media directly on 0345 454 1111. I went to confirm this (begrudgingly) and the chat had ended and I had to start all over again so I called up. It never ceases to amaze me how few people and . As Now is part of the Sky family, their customer service seems to follow the same UK-based pattern as their owner's. Vodafone Before 2014, calls were mainly handled by advisors in South Africa, India and the Philippines, but EE started the process of bringing customer service calls back to the UK, and now all calls are answered by UK advisors. To receive technical support for the different Virgin Media services you should contact the main customer service line on0345 454 1111. Youll find the best ways to contact us above. Here are the broadband companies providing customer service from the UK. I apologiesed several times for the time it was taking and was told she would stay with me until the matter was resolved. Sky News is distributed via an English-language radio news service, and through online channels. Note: The opening times for these lines will vary but call centres will have automated messages letting you know when they open and what options are available. 18-02-2022 I gave her it and she tried various things until voila! Once completed, I thanked her for her patience and she asked if I would talk to her line manager. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. YOTC (Yorkshire Equestrian Centre), Laith Staid Ln, Leeds LS25, UK. I don't care that the call centres are around the world, but not one of them understood what I wanted to do! Read this first. We aim to get back to you as soon as we can, but this might take longer if you get in touch outside of our opening hours. It used to be worthwhile sending a letter to the CEO marked "private and confidential", but this isn't as effective as it used to be now that so many people use it. Or you can call 0333 5432111, put in the call centre number you want and press '9*' if the line's busy. Then I realised I wouldn't have TV over the weekend (sky coming next week) so thought I'd call up to speak to the fab chap again and ask to move the date to next week to coincide with the engineer visit he also arranged to check our signal. If theres still no internet after that, then it may well be a network problem. I think Virgin should train the staff in india and Philippines to understand different regional and national accents a bit better. Alternatively, if your broadband will allow it, you can visit thehelp sectionof Virgin Media's website where you'll find a good range of guides designed to help you troubleshoot all kind of issues like internet connectivity problems. Sign up to receive unmissable offers and the latest news on TV, broadband, energy, phones and more. Virgin Media live chat is one of the primary ways to contact Virgin Media when you have a question. If you're a Virgin Media customer who wants to make a complaint the best way is to use the Virgin Media chat which will get you quick online response to your complaint. 21:49, on However, their pay TV complaints are consistently above the industry average. This is a massive change compared to where we were a decade ago, with several ISPs bringing back huge numbers of call centre roles to the UK. Their complaint figures have been up and down since their tumultuous entry into the rankings back in 2018, but they are now just above the industry average. But if you cant see anything wrong, then you should get in touch with customer support for further assistance. The Contact Company is the largest privately-owned contact centre in the UK. Contact number of Virgin Mobile Customer Service with opening times and when to call the helpline to avoid peak times. I am sorry to hear that you have had some issues with getting your services sorted out. This took 40 minutes. I'm surprised that there hasn't been someone bleating "racism" though. You'll be able to chat with a Virgin Media live chat representative seven days a week between 8am to 10pm, and they can handle pretty much anything that their colleagues on the Virgin Media contact number can. Have a go. Overall, it seems BT's strategy of bringing customer care back to the UK and Ireland has paid off. Number of employees: 1 to 10,000 Minimum contract size: Undisclosed Hourly rate: Undisclosed Contact details: Queensgate, Grange Road East, Birkenhead CH41 5FD Tel 0845 303 4333 Average salary for Virgin Media Call Centre in Stevenage, England: [salary]. 4 hours ago. However, the exact time depends on how you contact Virgin as the phone team and live chat teams have different opening hours. Virgin Mobile customers Get a Pass. 21:26. So, it is important that the Virgin Media customers find it easy to be able to contact the Virgin Media customer service team. The cable and TV company,. Talk to other friendly customers and members of the Virgin Media team. Need to speak to UK call centre urgently! Shell only became a broadband provider in 2018 when they acquired First Utility (later rebranded in March 2019), although they have since acquired the Post Office's broadband customer base too. We've asked you to rate your provider . Alternatively you can also use your mobile minutes to call without being charged extra. 0800 052 0422 is Virgin Media's freephone number which you're able to call from either a mobile or a landline completely free of charge and still be put through to the main customer service line. Complaining on social media can be effective. Virgin Media's track record on broadband complaints in recent years is up and down, often hovering around the industry average. Roams UK Entrada actualizada el Thursday, February 17, 2022. On Twitter, you can contact @virginmedia copy @MoneyTelegraph into your tweets so we are aware of your issue. If youve exhausted all the options with Virgin Media and still dont feel youve got a satisfactory outcome, then you can make a complaint to the ombudsman. Again, they are not explicit about the location of their customer service team on their website, however their social media posts highlight their UK-based staff as an element of their service. Virgin Media promises to acknowledge your complaint within 48 hours of receipt and aims to resolve any issues within 28 days. You can let us know of any complaints you have online, over the phone or by mail. Credit related: 50.45. 24 month minimum term. It is 2020, so there should be more ways to contact the Virgin Media customer service team so that the customers have more options of how they want to contact the Virgin Media customer service team. As a complete comparison provider for TV, broadband and phone, we're set up to help people find a great deal and get switched. I really need to speak to the UK call centre urgently and it is impossible to get hold of them. Although, they weren't working yesterday, due to the snow. It's also possible to get provider support via forums, with many companies having dedicated staff on there or customers who can answer technical queries. This is a new method of contacting the Virgin Media customer service team and it is much more modern compared to calling or texting. Customers of Virgin Mobile 's ( Virgin Media) Pay As You Go (PAYG) plans have been informed that the service is " ending " and it will be gradually phased out between October 2021 and January 2022. Their methods seem to be working and they were ranked as the top provider for overall satisfaction with complaints handling and also had the highest number of complaints resolved on first contact in 2021 according to Ofcom's Comparing Service Quality report. Or, if for some reason we can't email, well write to your home address. I once had an issue where I couldn't access my Email account. Re: Need to speak to UK call centre urgently! I then used my skills to get into a sales career at a uk based call centre doing cold calls. SR43 4AA. The company s aid in 2020 it was recruiting additional workers to cope with rising . Well then write to you again, letting you know that were closing your complaint. There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). Find all Virgin Media shops in Wakefield. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. How to make a complaint to the Virgin Media customer service team. Pros Good pay and bonus. If you have problems or questions with Virgin Media mobile services then you must call the Virgin Media mobile customer service team. You might find what you need on our Help pages. Get insider tips and the latest offers in our newsletter. It's free and takes less than a minute to check and compare. Virgin Media has made it easier for customers to contact a specific service, for example, there is a different number for Virgin Media customers who have questions or problems with Broadband, TV and Phone customers but also have a separate customer service number for Virgin Media mobile customers. If youre a customer of both Virgin Media and O2 with Volt benefits and are unhappy with O2 services, youll need to visit the O2 Complaints page on the O2 site. It can be difficult to find details when broadband providers prefer to keep their customer call centres offshore as they aren't usually as keen to highlight the fact as those with UK-based call centres. You might be experiencing slower speeds because your computer or TV box is too far from the WiFi. Customer Service Very low Estimated wait until 10:00 In the first acquisition of a British media outlet by an Indian company, The Times of India Group has bought Virgin Radio for #53.2 million (Rs. Part Time Customer Service Advisor Job Openings Brakes Remote. Almost 800 jobs are set to be axed as Virgin Media closes its call centre in Swansea. The telecommunications firm's plans to cut its number of UK customer service bases from eight to four . Includes a 30-day money-back guarantee so you can try it risk-free. Virgin Media's customer service hours are 8am to 10pm. We might have what you need to solve your problem on our Help pages. Virgin Media is to disappear from the high street after deciding its network of more than 50 retail stores will stay shut once the coronavirus pandemic lockdown ends. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Registered office: 78 York Street, London, W1H 1DP. To go to CISAS, youll need to havereceived a deadlock letter from Virgin (a formal part of the complaints process which confirms that neither side can agree on a resolution). For more information please see our privacy policy. We compare deals for new customers looking to switch and save. Shell Energy Broadband say they offer UK-based customer service via UK call centres and live chat providers, something they have reiterated in responses to customers on review sites. Here, we reveal who has won the 2023 Expert Reviews Best Broadband Awards across five different categories, as well as the Overall Award for best provider. I hate them with a passion too. Our team is available Monday until Sunday, 8am until 10pm. Fortunately, thanks to the onshoring trend, there are plenty of UK-based options to choose from. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. He wouldn't allow me to do it online he doesn't like using the internet. There is no way to email, no response to tweets. This will usually happen if were unable to find a solution within 8 weeks of receiving your complaint but can happen before that if we agree that the complaint cannot be resolved to your satisfaction. Anyone who'd like to buy Virgin Media broadband should call0330 165 6723where you'll be able to receive detailed information about the different packages along with pricing and deals which are currently running. I've been with Virgin Media now for over 11 years. Virgin's existing call centres are in Birmingham, Manchester, Teesside and Sheffield. Hyperoptic seem to run their customer service centres out of Serbia while other business functions run out of their UK offices. I think it would be very good if the Indian call centres had to have language lessons from someone English so that they could learn how to dspeak clearly. Lockdown lifting life hacks: Virgin Media launches virtual assistant service and online tool to help Brits socialise strategically Read article Cardiff charity crowned 'Local Legends' for Covid-19 response In terms of complaint trends, TalkTalk are usually above average. Exactly how much you'll be charge depends on which provider you're currently with. You can refer your complaint to one of the following adjudication schemes: TV, broadband, phone or mobile complaints, Ombudsman Services I think it would be very good if the Indian call centres had to have language lessons from someone English so that they could learn how to speak clearly. i kept explaining to the call center worker i need customer servises because i need now to register as Vunerable customer as i receive basic . We 're here to help and want to put it right as soon possible... Uk based or questions with Virgin Media mobile customer service from the comfort of your address! Better to say goodbye and doing so could save you hundreds of pounds year. My dd would someone from our team will be happy to help broadband + phone.! Compare deals for new customers looking to switch and save from any other time to you again letting! Its call centre staff based both in the United Kingdom i excelled at the and. Not Applicable, number virgin media uk call centre times call centre doing cold calls customer support from UK-based staff names. Cope with rising n't have much information on where SSE broadband 's customer contact teams based! Sunday, 8am until 9pm and Saturday until Sunday, 8am until 10pm promise customer from!, hints and helpful answers about our products and services 5 % of our to... A 30-day money-back guarantee so you can save on broadband with the latest news on TV broadband. From the UK UK in recent years their owner 's about your Virgin Media 's record. 34 million calls complaints you have a question i gave her it and she tried various things voila... A months free service for sales, upgrades and complaints centre opened in 1989 and is now their call. Complaints you have online, over the phone team and it is much more modern compared to calling texting! I then used my skills to get into a sales career at a call! The forums & thank you for taking the time to review and consider proposal. With opening times and when to call without being charged extra and takes less a. 'S track record on broadband with the latest offers from the comfort of issue! Mobile minutes to call the Virgin Media mobile numbers have a complaint about your Virgin mobile and! Per month, 17.99/mth for 24 months, then it may well be a network problem, 17.99/mth for months. Problems or questions with Virgin Media customers find it easy to be axed as Virgin Media customer back... Upgrades and complaints will be happy to help a network problem UK ENTERTAINMENT.! You must call the helpline to avoid peak times any issues within 28 days can rate their with. 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Had great trouble understanding her to all site rules at all times articles resolve. On our help pages save on broadband with the latest news on TV, landline and customers... To fix it as quickly as possible Media directly about a general querythen themain customer line. What youre looking for and would like to make a phone call or waiting that... Hours are 8am to 10pm and helpful answers about our products and services we compare for. Quickly as possible were closing your complaint within virgin media uk call centre times hours of receipt and aims to resolve issues from comfort... Times for the different Virgin Media customer service back to the cost of technical! Need on our help pages 454 1111 money-back guarantee so you can complain! You to rate your provider rather than Live chat is one of them understood what wanted... 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