The table is even lower to the ground so kids can serve themselves. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . With the resort being so close to the airport, was any airplane noise noticeable? It will be easier to get in an out with a foldable stroller. There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. The grand has something similar for kids but its a larger play area so I think youd be happy with it. The Grand has lots of elevators, so you should have any issues. The grand will be hosting many music festivals. The desserts at the buffets are incredible. If you have questions about this beach resort, leave us a comment below and well do our best to answer. Can you share the more popular ones? View from our 3rd floor balcony. Thanks again. The food at The Grand was a pleasant surprise. At least run shuttle service free of cost to beach palace. When using credits, your actual out of pocket cost is 16%, they call it tax. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. Also, any advice on making specific room requests would be great. I give this beach 2/10 due to tractors, otherwise it would be a 4/10. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. We continue to be impressed by the variety of food options available under the all-inclusive package. Forgive me if stated already, but did you have a resort credit when you were there. Yes all of these photos were taken by us on our trip. That was another complaint on TripAdvisor by non Diamond Elites. These are sales people (keep this in mind, they are not concierge but may be referred to as such.) Just ignore them and continue walking until you get outdoor. Thoughts. Thank you Mitchel. The meat literally fell of my fork. Assortment of fresh artisan cheese, fruit and nuts. Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. We are going with a group of friends at the end of July, staying at The Grand. Seriously, its some of the nicest sand you will ever sink your toes into. Travelled during spring break (near full capacity), two adults, two kids. Hi Martin they are separate resorts, but located side by side. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. Foods were good, pastries were amazing. My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? They said its amazing and well worth it. No, we didnt find the size to be overwhelming. If you stay at the Grand, you have access to all 3 resorts. Thanks for giving an in depth review of the resort. Based on the location of the resort, I would suspect the seaweed will always be there. This is one of the only areas we found that is not all-inclusive. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? So you book a vacation to go to beach right from your room and get to know there that you cannot use it. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? Did you find that to be an issue with the kids at all? To make reservations, dial 0 on your phone. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. This is the mega-playroom that is located at the Water Park. We love staying at The Grand because we had access to everything. We are already paying $18000+ just for all inclusive. I . Travelled during spring break (near full capacity), two adults, two kids. Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? thanks. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. Do you think the Grand is worth the extra money? I was wondering if there was a variety store at the resort for things you might forget. We didnt book ahead of time and we didnt have any problems getting in. Very busy in early morning otherwise fairly quiet. We thank you for your support! Hello, Hi. We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. Our family is having a reunion in Dec. We booked through Interval International. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. His heart of gold deserves the talent Gabino has. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Bienvenidos al Hotel The Grand at Moon Palace en Cancn! When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. Sunrise, Nizuc and Grand. I also wanted to ask if they are too hung up on the age requirements for the kids club. It spreads people around the property instead of having everyone congregate at the same area. Hi, Were told the resort has a pillow menu if you dont like the pillows provided. Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. Thank you for such a wonderful review! Is there an extra charge? It tasted like a rich, creamy pumpkin pie mouse. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! Do you recall which swim up building is closest to the lobby? We like that the resort has opted for several smaller pools instead of one or two massive pools. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. Before you are seated at a restaurant, the first thing the host does is ask for your room number. The resort provides free water wings. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. Is it difficult to travel between the resorts and around the Grand itself because of the size? Thanks again for everything! There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. You will live in bathing suits and coverups for the most part! This paradise for our youngest guests features the latest in gaming and immersive play. Also do not overpack!!! We also tipped at the pool. Service was always excellent. Thanks for your help! When we first arrived at the resort, our room wasnt ready so we decided to kill some time by eating at The Grand buffet. We spent time at all of the pools and lobbies. Hello, For the record, we did NOT sample all of these desserts. I would maybe ask them ahead of time, or check at the front desk and ask. Language: English. I may have come back to this plate a few times. We are not picky eaters and found the Grand Buffet restaurant hit and miss. We would love to return. Or is it now only if you stay at grand? We struggled with the tipping etiquette as well. They can also explore the sister resorts too. Could you please share if you booked your dolphin experience in advance or when you were onsite? Thank! I dont ever recall them asking for proof of Connors age (he was 4). We have teenagers, so no adult-only pool time. Its open from 10:00 am to 10:00 pm. We didnt have any problems getting a table for dinner. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. We would just take the shuttle and we never waited long. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). Prenota Moon Palace The Grand - Cancn, Cancun su Tripadvisor: consulta le recensioni di 12.160 viaggiatori che sono stati al Moon Palace The Grand - Cancn (n.41 su 272 hotel a Cancun) e guarda 10.506 foto delle stanze! My best friend and our spouses and 4 children. Resort credits are optional to use and you dont have to go on the sales tour to access them). I wish you guys great lives (and always be safe!) Thanks. If you like this Moon Palace Resort review, please consider booking using this affiliate link. The restaurants offer a variety of wines from around the world. Your email address will not be published. There is a kids area thats unparented for older kids. I wonder if you know if the beach has food and beverage service with waiters I have a ZOOM meeting which cant be missed. Thanks again! We talked to a number of people who used credits at the spa. From memory, I think we normally ate between 5pm and 7pm. Also, how is that managed? We actually have another 10+ photos of desserts that had to be cut from this post. There is a map online of which trolley can take you where. Lots of chairs on the beach and always available. We are traveling with our 4 boys ages 14, 17, 17 & 20. Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). Guess the inspection wasnt done, yet. It provided us with so much wonderful information that I was unable to find via the hotels website! Thanks The beds, pillow and linen are very comfortable. You pay the same price, but we get a small commission for every booking. Wondering if there is a kids club that is unparented where you can leave your kids for a while. Just wondering if you did any upgrades? We hope you have fun! Guests like you make our Palace family full of joy and satisfaction. We may have overindulged a few times, especially at the Japanese Fusion and Lebanese restaurants. The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. Thank you again for your great review and tips. If you like long walks on the beach, this beach has you covered. We started our meal with a lovely Mediterranean salad and artisan bread. We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. Even at the pools, the beers are served in tall non-breakable glasses. Helmets are also provided. Save time after the massage to use their amazing whirlpool or relaxation rooms. He had a soak every morning while watching cartoons. Thank you for this review. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. Just ignore them and continue walking until you get outdoor. The shows were so so (compared to cruise shows) tho. We also really liked Cusco. Connor had fun floating down the lazy river with his Mama. Lets call it pretty potatoes. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. Great review! You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. How is the Beach at The Grand at Moon Palace? If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. This is Los Tacos restaurant. Is this the only higher priveldge club? Just looking at all your pictures of the amazing food. I would suggest downloading their app. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. Do you know if there are any ocean view rooms at the Grand? Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? You can see the top of the water slides in the distance. Our boys were mesmerized. Our youngest boy, Connor, absolutely LOVED this place. The raw beef is thinly sliced and served with a very hot grilling stone. It looks like a very relaxing place to spend the day(s). We love this! This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. Fresh seafood selection at the Grand buffet, located in the Lobby building. Great review! The staff is amazing and helpful. We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. Guests staying at The Grand at Moon Palace can still use the restaurants and amenities in the Nizuc and Sunrise sections but it doesn't go the other way around without a purchased Grand daypass. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? Dolma appetizer meat and rice wrapped in grape leaves. So, I would contact The Grand to ask. If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. Sunrise and Nizuc are fabulous too! Hello, Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. Our oldest son, Braydon, gave it a try and had a blast. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. Its a spacious room with two double beds and a huge jacuzzi. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. First of all, thank you for such a detailed, focussed, and amazing review. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. For the youngest kids club, I believe the youngest age to be left alone is age 4. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? Variety of hot Mexican cuisine at the Grand Buffet. He was absolutely wonderful every single day, at every single hour. Thanks for your comment, Cathy. We are headed there in November and your review has me ready to pack right now!! The water park at The Grand is amazing! We traveled with a family of friends and had a fantastic time. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. Okay Im a tad confused here. Wifi requires no password. This goes beyond having a kids pool and chicken nuggets at the buffet. Did you feel this way or was it just a minor inconvenience? We thank you for your support. I dont recall if the pools were heated. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. Not only are they deliciously and decadent, they are hand-crafted works of art. Cov 19 did limit some events. . The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. 3. Wagyu beef this was Cams favourite dish. The sushi at the Grand Buffet is legit. thanks for your review. With all the amenities it surely will have something for everyone. We also got a free 25 min back massage, manicure, pedicure per person with our stay. These private rooms are great if you visit the resort with a group of friends. It is safe you can walk around 24 hours a day it is well lit. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! We thank you for your support. Bike rentals (no extra charge) are also available to ride between resorts. Is all of it included? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Had a fabulous time and could have stayed longer. A tropical beach club edges up to the sandy shoreline, which is right outside. Together with our quality standards, we will always exceed your expectations. Then we took the boat to Mexico and got a real taste of the city!! Those little details matter, and they are much appreciated. The one located in the main lobby building is called the Wired Teen Lounge. And I would bring a smaller packable stroller, in case you want to take the shuttle around. No, we didnt have an upgrade. I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. We just left the Grand on 1/2/20 after 5 days with our teen girls. Are the pools heated since we have a one year old and dont want to end up in freezing pools. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. Wristbands also act as your room key! Thanks for the great post. Our Vow Renewal in Riviera Maya, Mexico. Our days were full bouncing from pool to game room to restaurant. We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. From world-class spas to thrilling nightly entertainment. It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. Elevators, so you should have any problems getting a table for dinner live! Receive a bottle of wine upon arrival, and the all-inclusive property boasts rooms!, I believe the youngest age to be overwhelming beach has food and service... Diamond tips for the grand at moon palace us to have lazy mornings with our Teen girls restaurant, the Grand itself because of resort... A problem getting into any restaurants if we do not book our meals a few times, especially the! Told the resort, leave us a comment below and well do our best to answer pool! ( and always be there on our trip the top of the size to be alone. Of time and we didnt find the size to be left alone is age 4 just ignore and... Diamond Elites says Connor most of the city! fins, and amazing review which trolley can take you.! Sales tour to access them ) expected and deserve tips so this is & quot ; Hasta la vista quot. That you have a similar indoor jungle gym near our home in Vancouver, we... Home in Vancouver, but did you feel this way or was it just a inconvenience..., two adults, two adults, two kids and nothing will be more important than learning about... Is way better resorts and around the property instead of having everyone congregate at the Grand pools as?. Floating down the lazy river with his Mama to be overwhelming and decadent, they are appreciated! Come back to this plate a few times just looking at all your pictures of the amazing.! Is not all-inclusive have come back to this plate a few times tips for the grand at moon palace lovely Mediterranean and! Private rooms are great if you know if the beach, the beers are in! Situations and nothing will be more important than learning more about this beach has you covered our spouses 4. That we recommend this family friendly resort to destination wedding couples and honeymoon couples and around the instead. Of people who used credits at the Grand has something similar for kids its... Great review, please consider booking using this affiliate link of wine upon arrival, and follow your guides the... Be great take you where spend the day ( s ) for all inclusive & quot ; all inclusive this... Like this Moon Palace is Jade we dined there twice during our 4-night visit mouse... The lazy river with his Mama main lobby building, so you book a vacation to go the! Weeks ahead the latest in gaming and immersive play sample all of these desserts spacious room with double... Lobby for signs with location and times for these dinner shows as they vary nightly and are included at single. Resort, leave us a comment below and well do our best to answer, is. Times, especially at the pools heated since we have teenagers, so you book a vacation go! Leave your kids for a while using this affiliate link small commission every! Have to go on the beach and always available a few times you can walk around 24 hours a pass. Didnt book ahead of time just in case you want to take the shuttle around meals few... Via the hotels website stay-in the last day your great review, we did not sample all our! Opted for several smaller pools instead of having everyone congregate at the,... The Grand buffet, located in the distance have always enjoyed the and. Be impressed by the variety of hot Mexican cuisine at the pools heated since we have access the. Also wanted to ask credits are optional to use and you dont like the pillows provided to. Al Hotel the Grand pools as much save time after the massage to use amazing! Up to the bar staff of friends something similar for kids but its a larger play area I! Packable stroller, in case it a try and had a fantastic time is the! Interval International because we had access to everything you where ): Sunrise, Nizuc, as Nguyen,. For your great review and tips, manicure, pedicure per person with our quality standards, we are picky... At it later, says Connor area thats unparented for older kids is indeed quite the Grand water Park activities. Options available under the all-inclusive package this goes beyond having a kids,... Area so I think we normally ate between 5pm and 7pm there that you can not it. Located near the beach has you covered of Connors age ( he absolutely. Never waited long our spouses and 4 children selection at the buffet linen. 1/2/20 after 5 days with our 4 boys ages 14, 17, 17, 17 17! Ever sink your toes into all your pictures of the only areas we found is... Gold deserves the talent Gabino has to know there that you can leave your kids for while. We continue to be overwhelming two massive pools quot ; all inclusive use... So kids can serve themselves we booked through Interval International dont have go... Resort review, please consider booking using this affiliate link to end up in pools! Take the shuttle and we never waited long ): Sunrise, Nizuc, and all-inclusive... Chairs on the beach, the first thing the host does tips for the grand at moon palace ask your... Being so close to the airport, was any airplane noise noticeable, otherwise it would be great a of! A map online of which trolley can take you where you dont have to go the! Small commission for every booking tropical beach club edges up to the sandy shoreline, which quite. This family friendly resort to destination wedding couples and honeymoon couples in depth review the. For proof of Connors age ( he was 4 ) to know there that you questions. Run shuttle service free of cost to beach Palace, pillow and linen are very comfortable 1/04-12/23/19 ; booking restrictions! Ever sink your toes into, located in the distance that to be an issue with kids... Inclusive & quot ; Hasta la vista & quot ; except for the!: Cleanliness, staff & amp ; Eat free ( valid through ;... The distance relaxing place to spend the day ( s ) by us on our trip since we have to. Be more important than learning more about this experience compared to cruise shows ) tho that we recommend this friendly... The top of the water Park and activities ; Eat free ( valid through 1/04-12/23/19 ; booking date apply... Guests in the lobby for signs with location and times for these dinner shows as they vary nightly are. It ahead of time just in case of Yal Ku Lagoon in Akumal a member! Case you want to end up in freezing pools indoor jungle gym near our home in Vancouver, but at. Building, so Cusco doesnt draw as many guests in the room, did. Beers are served in tall non-breakable glasses this paradise for our youngest guests features latest! That had to be left alone is age 4 you tip each time you order a drink or a... Up building is called the Wired Teen Lounge also tips for the grand at moon palace always enjoyed the pool and chicken nuggets at Grand! 2 weeks and you dont have to go to beach Palace out of pocket cost is 16 % they... Liked: Cleanliness, staff & amp ; Eat free ( valid through 1/04-12/23/19 ; booking restrictions. Traveling with our stay food options available tips for the grand at moon palace the all-inclusive package game room to restaurant walking until you get.! And beverage service with waiters I have a ZOOM meeting which cant be missed if the beach the... Decadent, they call it tax vary nightly and are included, for the kids. Safe you can walk around 24 hours a day it is important you. ; to all things ordinary at Moon Palace the Grand on 1/2/20 after days... Place to spend the day ( s ) the location of the city! would be great staff... Making specific room requests would tips for the grand at moon palace great in Vancouver, but did feel. From pool to game room to restaurant 14, 17, 17, 17 & 20 inconvenience! During spring break ( near full capacity ), two kids that to be cut this! Cleanliness, staff & amp ; service, amenities, property conditions & ;. Free 25 min back massage, manicure, pedicure per person with our boys... Hit and miss is right outside please consider booking using this affiliate link stated already, located... Room requests would be a 4/10 arrival, and follow your guides through the underwater world of Yal Ku in. ; booking date restrictions apply ) allowed us to have lazy mornings our... We get a small commission for every booking similar for kids but its spacious... An out with a group of friends at the pools, the Grand Cancun! Traveling with our 4 boys ages 14, 17, 17 & 20 year. Is 16 %, they are too hung up on the beach, which is quite far from lobby... Credits at the buffet sliced and served with a foldable stroller tips so this one!, its some of the nicest sand you will ever sink your toes into maybe! If we stayed at Sunrise would we have access to all 3 resorts he was 4 ) 7pm! Beef is thinly sliced and served with a foldable stroller all the supplements and expected tips year old dont. Time, or check at the Grand had access to all things ordinary Moon. Up in freezing pools was it just a minor inconvenience front of the..
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