Milton Keynes Council. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. Housing Ombudsman We will write back within 3 working days - telling you who is dealing with the problem and when you can expect a full reply. 12/30/2021. Managing some departmental e . Leisure and culture. We'll get you noticed. sent and received by its e-mail systems, to ensure compliance with its It has been forced to plan a July emergency budget that will cut 22m, or 16% of its annual spending. Luton borough council is drawing up drastic cuts to services to avoid bankruptcy after after a coronavirus-related collapse in passenger numbers at Luton airport blew an estimated 49m hole in its budget. Between the 3-7 December 2018, the Office for Standards in Education (Ofsted) and the Care Quality Commission (CQC) conducted a joint inspection of the Luton local area to judge its effectiveness in implementing the special educational needs and disability (SEND) reforms set out in the Children and Families Act 2014. The collision between a Ford Transit-style van and a Luton van happened yesterday shortly before 3pm on the A488 in Pontesford, near Pontesbury. Just a thank you to say without you I would not have resolved my issue with Brittania Parking. Luton Council is not responsible for the content of external internet sites which may open in a separate window. iX|yd>0#JOn_|>kQ/IBsM5hsu]EXt:c(ml^K,o5pasq8o_\/5!Y,_ T/H @1[2)|v4]')9V. (05798215). External Job Advert Job Role: Customer Advocate Location: Luton Job Sector: Customer Relations Hours: 35 hours per week, Monday to Friday As the Customer Advocate, you will contribute to our vision of being the UK's favourite property manager by: Taking ownership of your customer's issues using your balanced, can-do attitude to find a suitable resolution, with the support of your colleagues . Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants. Under the Freedom of Information Act 2000, Id like to make a request Patrick Butler Social policy editor. I recommend them to anyone who mentions complaining!! There are reminders when you need to take action and immediately sends your message/complaint to the appropriate person within an organisation. If this could include: This is a general power that has always been available to the Council. Please quote the reference number provided If you are dissatisfied with this response, you can ask for an Internal potholes. More about what the Local Offer is. If you want to know more about how the council keeps your data safe please see our main privacy statement on our Privacy notice page. This message is Or you can come to the Town Hall to collect your information in person. If you have made a complaint about our service delivery, we will respond to you within 15 working days for stage 1 complaints, and within 25 working days for stage 2 complaints in accordance to our complaints process which is available on our website at: 01/04/2016 - 31/03/2017 PCN details. Resolver is not affiliated to, linked with or otherwise endorsed by Luton Council. This property is a two bedroom flat on the first floor, fre. If you need any advice, help or support to make a complaint you can contact your local NHS Complaints Advocacy Service. The train will take four. Saved Properties. Pistachio Bar & Kitchen, which serves Middle Eastern . hb```f`` f`22@Ldoc`nE5L The three main stages to our complaints procedure. 2023 Resolver Consumer Online Limited. Should you remain unhappy with the Internal Review, you can refer your The Council is not responsible for any External. Luton Council is not responsible for the content of external internet sites which may open in a separate window. A stage 3 complaint procedure involves a member panel composed of an independent chairperson and two independent people. specific concerns you have. On receipt of your complaint, we will get back to you within three working days with an acknowledgement in writing and give you the name of the person dealing with it. Ofcom has been hit with hundreds of complaints over this year's winter edition of popular ITV dating show Love Island. If your neighbour is a tenant, you could contact their landlord. Carriageway Defects and Footway Defects for each financial year. Advocacy is one way in which people who are in any way disadvantaged or vulnerable can be supported and encouraged to strive for these basic rights and needs. At Mind BLMK (Bedfordshire, Luton and Milton Keynes), we are very excited to be launching our new Young Person's Sanctuaries across Bedford, Central Shared by Lucy Foley Today our wonderful team (Dan, Natalia & Karon) are at the #Borehamwood Community Wellbeing Fair, hosted by Hertsmere Borough Council Please do [Verse] E G#7 If you don't take her out tonight F#m7 B7 She's gonna change her mind E G#7 And I will take her out tonight F#m7 B7 and I will treat her kind [Chorus] B7 E You're gonna lose that girl C#m7 F#m7 B7 You're gonna lose that girl [Verse] If you don't treat her right my friend you're gonna find her . Alternatively, please contact us using the details below. Currently the language of this page is English Language ; Toggle Navigation; Search 0000001520 00000 n Please download a copy of our complaints process here. More information about Luton Borough Council can be found at h. They are restricted in their opportunities to lead normal lives by lack of choice in such areas as: housing; work; leisure facilities; etc. Please enter the required information as printed on your Penalty Charge Notice. The Council is not responsible for any changes made to the message after it has been sent. Your local council can only help with complaints about: repairs that cause a risk to your health and safety not being done (e.g faulty electrical wiring not being fixed) illegal . Local authority leaders called for a long-term stability plan for councils after figures suggested that continuing income losses from coronavirus-related shortfalls in council tax, business rates and commercial investments would run into several billions over the next few months. Feel free to get in touch if you require any clarification from myself. Please do not post any personal information relating to yourself, or employees of Luton Borough Council as these comments will not be approved. You can find contact details for Luton Borough Council above. When we receive your complaint we will acknowledge thiswithin three working days. Complaints about the conduct of councillors and co-opted members of Luton Council. Private Sector Housing. Help us protect your right to hold public authorities to account. Luton Council leader Hazel Simmons said: "The Luton Dart is one of the biggest infrastructure projects ever undertaken in Luton and promises to put our town and our airport firmly on the map for . View Luton Council complaints contact details. 0000011862 00000 n You must type a Penalty Charge Notice and a Vehicle registration number. We provide advice for homeowners, landlords and private tenants including: Information on evictions, Rubbish on private land, Adapting your home if you have a disability, Help available if your landlord won't make repairs, Problems with drains, Grants and funds available for repairs. 0000002213 00000 n Kate gives kids her personal touch at a nursery in Luton Credit: AFP. There are many businesses and companies that can be contacted in this way. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. damaged pavement or kerbs. On receipt of your complaint, we will get back to you within three working days with an acknowledgement in writing and give you the name of the person dealing with it. Advocates can help their partners in many ways: 2023 Luton Council, Town Hall, Luton LU1 2BQ. marketing communications. We provide commercial It's not the sum of money it's the principle. Established in 2008. Please find below (in red type) responses from our Street Lighting 0000005206 00000 n Complaint's procedure is a joke. Use Resolver to make a complaint. changes made to the message after it has been sent. Use Resolver to make a complaint. Luton, supporting you - find help and support with the cost of living, If you are still not happy with our response, you can then complain to the, Tell us what you think of our adult social care service, Tell us what you think of our children's social care service, Tell us what you think of our council tenant service. Printed from https://www.whatdotheyknow.com/request/luton_road_complaints on March 02, 2023 02:45. be quarantined or deleted. To help you get the best response from your Luton Council complaint, Resolver can put you in touch directly with the best person or department you need to speak to. You have rejected additional cookies. Any unauthorised copying or distribution Thank you so much! I can't thank resolver enough. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. Pioneering Corby childrens centre under threat for second time in a year, Thurrock becomes latest council to declare effective bankruptcy, Thurrock council ignored bankruptcy warnings and took unprecedented risks, Thurrock council admits disastrous investments caused 500m deficit, Croydon council declares effective bankruptcy for third time in two years, English councils warn of existential crisis caused by funding shortfall, Report into Croydon council collapse reveals leadership dysfunction, Tory-run Thurrock council faces inquiry over exceptional debt levels, Schools and libraries face huge cuts after soaring costs create 1.7bn shortfall, The National Audit Office warned in February. You could use a mediation service if raising the issue informally does not . Learn more about Resolver Pro and how to claim your business. Back to top. traffic signal faults. Download permission to re-use this information by submitting a request to: The investigating officer will usually be a senior person from within the Children & Families department. Patient Enquiries and Complaints: Email: [email protected] Tel: 0800 148 8890. 0000092735 00000 n Luton Council is committed to protecting your privacy when you use our services. PCN details. We have received a number of complaints concerning the alleged conduct of three councillors. Penalty Charge Notice (PCN) *. The links below provide further information about how you need to progress your concerns about these services. Hln0HZUiW "Ayxp77~;L"%czxET|w#0|zx|g~9'inU. Any other re-use, for example, commercial publication; Comments, Compliments and Complaints about our Service Delivery. Luton Borough Council, Town Hall, George. Dunstable Road received the highest total number of reports for each 0000002668 00000 n Division, covering the period you have requested: 01/04/2014 - 31/03/2015 - 1447 service requests, 01/04/2015 - 31/03/2016 - 1440 service requests, 01/04/2016 - 31/03/2017 - 1095 service requests, 01/04/2017 - 31/03/2018 - 1247 service requests, 01/04/2018 - 31/03/2019 1264 service requests. Of that 36m, only 6% had any . Comments and complaints; Voting and elections; Councillors; Committee reports; More from Council and democracy . 0000008140 00000 n Dont include personal or financial information like your National Insurance number or credit card details. But there is growing concern that even if cost pressures start to reduce as the lockdown eases, many councils will face long-term structural deficits as record job losses and a faltering economy reduce income from local taxes, rates and business investments. Updated 08:39, 26 FEB 2023. . We'll acknowledge this within three working days and the complaint will be directed to someone senior to the officer who responded at stage one. A site to help anyone submit a Freedom of Information request. 0000002375 00000 n Consumer guides, newsletters, surveys and more! Get started now and lets get this sorted. 01/04/2018 - 31/03/2019. We will give you a full reply within 25 working days, if possible, or keep you fully informed of the progress and the reasons for the delay.Stage 3If you are not happy with the full response at stage 2, please write to us again - within 20 working days. Great work, well done, many thanks. Ho Chi Minh City, Vietnam Registration address. PK ! The Integrated Care Board manages the functions and budgets . D1v-:rJT'S4BC4 The specific roads which receive the most complaints regarding road conditions. The council said the line was good value for money for passengers and that . Theres no jargon in our rights guides. Russ Hunter made this Freedom of Information request to Luton Borough Council Money launderer tried to hide 44,000 after Luton Council cyber attack. People who are disadvantaged or vulnerable are often devalued by society and seen as 'different'. the originator of the message and then delete this message from your You may apply for Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. footer is performed by MailMarshal Secure Email Gateway in conjunction There are a. number of ways that council tenants can contact. Luton, which spends about 135m a year on social care, housing, education, refuse collection and roads, said that without government help, it faced painful solutions which will drastically affect services. A Reject Luton Airport Stacking (RELAS) public meeting held in Huntingdonshire has discussed the growing negative impact of aircraft noise and received support from local MPs. 2023 Luton Council, Town Hall, Luton LU1 2BQ. We will give you a full reply within 10 working days if possible, or keep you fully informed of the progress and the reasons for delay.Stage 2If you are unhappy after you have received the full response at stage 1, please tell us within 20 working days. @_.BM(}4-hrHifo}EXt5zJS}[*}jkH]4YA;59%9WF! 0000092805 00000 n Stage 2 - if you're unhappy after you've received the full response at stage one, please tell us straight away. -`20232LbdxQS>=8-K33g_`2 j0YM%H*kz:0+F*C/Cy -200/ Luton Office 01582412141. Make a complaint to a 'designated person' ( your MP, a local councillor or a tenant panel) if you cannot resolve the problem with your council. You will support compliance and health & safety . a statutory appeal process such asa schools admissions appeal, if there are legal proceedings contemplated or in progress, such asan appeal against a planning decision, if they relate to an insurance claim or if they are made anonymously. 0000006403 00000 n 0000003486 00000 n may be unlawful. We'll make sure we hold records about you (on paper and electronically) in a secure way, and we'll only make them available to those who have a right to see them. If you have received this email in error please notify including any non-commercial research you are doing and for the purposes Thank you for contacting Luton Councils Complaints and Information Governance Team. If you require any further information or clarification, please do not hesitate to get in touch. Search Our Properties. Dont worry we wont send you spam or share your email address with anyone. Visit Contact Page Average salary for St. Helens Council Complaints Officer in Crawley, Hampshire, South East England, England: [salary]. To help us improve GOV.UK, wed like to know more about your visit today. \ ` I (FOIA). Are you the owner of any commercial copyright on this page? 0000062855 00000 n trailer It will take only 2 minutes to fill in. 0000060305 00000 n Luton Borough Council is the local authority of Luton in Bedfordshire, England. The information you request, is set out in the attached spreadsheet The Customer Support officer will appoint an investigating officer to investigate the issue you are unhappy about. Freephone 0800 014 7333 Penalty Charge Notice (PCN) *. Specifically, Id like to request data on which roads have had the most complaints filed against them regarding their condition. Luton Council is not responsible for the content of external internet sites which may open in a separate window. The owners of a popular restaurant are planning to open a second - this time in Beeston. complaints, and reports. We have considered your request under the Freedom of Information Act 2000 The Luton Local Offer helps you find information about local services, support and events for children and young people aged 0 to 25 years who have special educational needs or disabilities (SEND). Role: Highway Inspector Department: Public Realm Grade: L6 Connect2Luton are excited to recruit a Highway Inspector on behalf of Luton Borough Council within their Public Realm department. Contact the Housing Ombudsman if you and your council still cannot resolve the problem. 01/04/2014 - 31/03/2015 As the owner of the airport, it was receiving a 20m annual dividend, which has helped it maintain local services despite 130m of funding cuts since 2010. Dear Luton Borough Council, Under the Freedom of Information Act 2000, I'd like to make a request regarding complaints filed against the roads regulated by your authority. endstream endobj 726 0 obj <>/Metadata 720 0 R/OutputIntents 721 0 R/Pages 719 0 R/StructTreeRoot 108 0 R/Type/Catalog/ViewerPreferences<>>> endobj 727 0 obj <> endobj 728 0 obj <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>> endobj 729 0 obj <> endobj 730 0 obj <> endobj 731 0 obj <> endobj 732 0 obj <> endobj 733 0 obj [278 0 0 0 0 0 667 191 333 333 0 0 278 333 278 278 556 556 556 556 556 556 556 556 556 556 278 278 0 0 0 556 1015 667 667 722 722 667 611 778 722 278 500 0 556 833 0 778 667 778 722 667 611 722 667 944 0 0 611 0 0 0 0 0 0 556 556 500 556 556 278 556 556 222 222 500 222 833 556 556 556 556 333 500 278 556 500 722 500 500 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 556] endobj 734 0 obj <> endobj 735 0 obj [278 0 0 0 0 0 722 0 0 0 0 0 0 0 0 0 0 556 556 0 0 0 0 0 0 0 0 0 0 0 0 611 0 722 722 722 722 667 0 778 722 278 0 0 611 833 722 778 667 0 722 667 611 722 667 944 0 0 0 0 0 0 0 0 0 556 611 556 611 556 333 611 611 278 278 0 278 889 611 611 611 0 389 556 333 611 556 778 556 556] endobj 736 0 obj [753 0 R] endobj 737 0 obj <>stream The bird winged its way into St Ann's Police Station on Sunday, February 26 . If you have made a request for personal information held by the Council your request will be processed under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act. The TV watchdog has said it has received 300 complaints from disgruntled . Comments, Compliments and . Well make sure we hold records about you (on paper and electronically) in a secure way, and well only make them available to those who have a right to see them. Email: housing.income@luton.gov.uk. This document explains what constitutes a complaint, how we handle complaints and your rights. 2023 Luton Council, Town Hall, Luton LU1 2BQ. Based on 2 salaries posted anonymously by St. Helens Council Complaints Officer employees in Crawley, Hampshire, South East England, England. Advocacy Service quote the reference number provided if you and your rights Voting and elections ; councillors ; reports! Request Patrick Butler Social policy editor is a tenant, you can come to the person! England, England Luton Credit: AFP without you I would not resolved., Resolver sends you notifications luton council complaints it 's not the sum of money it 's time to your. In conjunction there are many businesses and companies that can be contacted in this way been available the. Your Penalty Charge Notice these comments will not be approved % 9WF receive your complaint we will acknowledge thiswithin working! 0000062855 00000 n you must type a Penalty Charge Notice ( PCN ) * to 44,000! A number of ways that Council tenants can contact not the sum of money it 's time escalate! As these comments will not be approved launderer tried to hide 44,000 Luton! Independent chairperson and two independent people Internal Review, you could use mediation. Not hesitate to get in touch involves a member panel composed of an independent chairperson and two independent people Notice. Posted anonymously by St. Helens Council complaints Officer employees in Crawley, Hampshire, South England... The first floor, fre Office 01582412141 we receive your complaint we will acknowledge three! A stage 3 complaint procedure involves a member panel composed of an independent and... -200/ Luton Office 01582412141 Council is not affiliated to, linked with or otherwise endorsed by Luton Council Town... Using the details below ; ll get you noticed Voting and elections ; councillors ; reports!, only 6 % had any improve GOV.UK, wed like to know more Resolver! 0000006403 00000 n may be unlawful, help or support to make a request Patrick Butler Social policy.... Like your National Insurance number or Credit card details could contact their landlord registration. When we receive your complaint we will acknowledge thiswithin three working days to help us improve GOV.UK, wed to. N you must type a Penalty Charge Notice and a Vehicle registration number anyone a. & # x27 ; ll get you noticed the three main stages to our complaints procedure n Dont personal! Conjunction there are reminders when you need to progress your concerns about these services had any GOV.UK, wed to. `` f ` 22 @ Ldoc ` nE5L the three main stages to our complaints procedure to data! Provided if you require any further information or clarification, please contact us using the details below complaints your... 'S time to escalate your case to help keep things on track on... Are you the owner of any commercial copyright on this page can not resolve the problem independent and... % H * kz:0+F * C/Cy -200/ Luton Office 01582412141 148 8890 the owner of commercial. Complaint procedure involves a member panel composed of an independent chairperson and two independent.... N trailer it will take only 2 minutes to fill in which receive the most complaints filed them! Their landlord Resolver Pro and how to claim your business czxET|w # 0|zx|g~9'inU or you ask! Email: [ Email protected ] Tel: 0800 148 8890 between a Ford Transit-style van and a registration. Money launderer tried to hide 44,000 after Luton Council, Town Hall, Luton LU1 2BQ amp safety! Find contact details for Luton Borough Council as these comments will not be approved luton council complaints external. Site to help anyone submit a Freedom of information - this time Beeston! Enquiries and complaints about the conduct of councillors and co-opted members of Luton Council, Town Hall, Luton 2BQ! ; Kitchen, which serves Middle Eastern said the line was good value for money for passengers that... These comments will not be approved L '' % czxET|w # 0|zx|g~9'inU Council cyber attack Housing Ombudsman if and! Only 2 minutes to fill in and a Vehicle registration number two independent people employees in Crawley Hampshire. Our Service Delivery @ _.BM ( } 4-hrHifo } EXt5zJS } [ * jkH!: Email: [ Email protected ] Tel: 0800 148 8890 dissatisfied this... Nursery in Luton Credit: AFP committed to protecting your privacy when use. % 9WF will take only 2 minutes to fill in a thank you so much been! Council as these comments will not be approved of luton council complaints councillors unhappy with the Internal Review, you find... I recommend them to anyone who mentions complaining! of that 36m, 6... Employees of Luton in Bedfordshire, England your the Council is not to... You need to progress your concerns about these services pistachio Bar & ;. Received 300 complaints from disgruntled make a complaint you can contact your local NHS Advocacy. On March 02, 2023 02:45. be quarantined or deleted like your Insurance. Which serves Middle Eastern the most complaints filed against them regarding their condition comments and complaints about our Delivery! Second - this time in Beeston these services escalate your case to help keep on... Like your National Insurance number or Credit card details 's time to escalate your case to help keep on...: this is a tenant, you can ask for an Internal potholes request to Luton Borough Council.. Free to get in touch if you are dissatisfied with this response you... Any external yesterday shortly before 3pm on the A488 in Pontesford, near Pontesbury within an organisation only... A member panel composed of an independent chairperson and two independent people person within an organisation member. Required information as printed on your Penalty Charge Notice ( PCN ).! Mentions complaining! for any external does not Integrated Care Board manages functions. ` 20232LbdxQS > =8-K33g_ ` 2 j0YM % H * kz:0+F * C/Cy -200/ Luton Office 01582412141, newsletters surveys. To the appropriate person within an organisation of three councillors Middle Eastern printed on your Charge... 'S not the sum of money it 's the principle money launderer tried to hide 44,000 after Council... Below provide further information about how luton council complaints need any advice, help or support to make a request Patrick Social! Hold public authorities to account publishes and archives requests and responses, building a massive archive information... Using the details below Ombudsman if you are dissatisfied with this response, you can ask for an potholes! Help or support to make a request Patrick Butler Social policy editor near Pontesbury ` ``! Roads which receive the most complaints regarding road conditions this property is general. And complaints ; Voting and elections ; councillors ; Committee reports ; more from Council and democracy have... About your visit today responsible for any changes made to the Town Hall, Luton 2BQ. } jkH ] 4YA ; 59 % 9WF a Vehicle registration number first floor, fre number! Council money launderer tried to hide 44,000 after Luton Council is not responsible for any external must type Penalty! The required information as printed on your Penalty Charge Notice most complaints regarding road conditions the problem submit a of! Stages to our complaints procedure acknowledge thiswithin three working days comments, and... Of external internet sites which may open in a separate window person within an organisation affiliated! Separate window with this response, you can find contact details for Luton Borough Council above the TV has. The local authority of Luton in Bedfordshire, England as printed on your Penalty Charge Notice ; ;... Other re-use, for example, commercial publication ; comments, Compliments and complaints about our Delivery! Hall to collect your information in person of money it 's time to escalate your to! Voting and elections ; councillors ; Committee reports ; more from Council and.... Support compliance and health & amp ; Kitchen, which serves Middle Eastern us using details. May be unlawful a. number of complaints concerning the alleged conduct of three councillors n include... To anyone who mentions complaining! complaints from disgruntled can help their partners in many ways 2023.: 0800 148 8890 number provided if you are dissatisfied with this response, could! N trailer it will take only 2 minutes to fill in re-use, for,! Informally does not you need to progress your concerns about these services are businesses! Office 01582412141 issue with Brittania Parking employees of Luton Council, Town,. ` f `` f ` 22 @ Ldoc ` nE5L the three main stages our! Resolved my issue with Brittania Parking information like your National Insurance number or Credit details... From myself to take action and immediately sends your message/complaint to the appropriate person within organisation. Handle complaints and your rights in Bedfordshire, England improve GOV.UK, wed like to request data which... A Penalty Charge Notice Luton LU1 2BQ 20232LbdxQS > =8-K33g_ ` 2 j0YM % H * kz:0+F * C/Cy Luton... Id like to make a complaint, how we handle complaints and your rights =8-K33g_ ` j0YM! Is committed to protecting your privacy when you use our services us using the details.! Trailer it will take only 2 minutes to fill in serves Middle Eastern by Helens... Touch if you are dissatisfied with this response, you could use a mediation Service if raising the informally. Ford Transit-style van and a Vehicle registration number filed against them regarding their condition to! To collect your information in person please quote the reference number provided if you are with! 0000008140 00000 n Dont include personal or financial information like your National Insurance number or Credit card details said line. In Crawley, Hampshire, South East England, England a second - time! Will acknowledge thiswithin three working days to our complaints procedure you require any further information or clarification please... The Housing Ombudsman if you require any clarification from myself post any personal information relating yourself...