We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. My husband and I needed Day 2 tests for our return to the UK. 2023 Trustpilot A/S. We also ensure all reviews are published without moderation. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. Date of experience: 04 May 2022. This is an important test to help track changes over time to ensure peak health and fitness. Scam scam scam. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. I have requested a refund from the credit card company and am booking a same day results service. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! Plus they owe millions of pounds to customers, make sure you google this company. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. The bar codes are printed on the PCR tubes I have used many times before. Atruchecks's kits failed to show, but there's been no refund. I bought a kit from Atruchecks back June 2021. Theses guys must be pocketing hundreds of thousands from this scam. If visiting a partner clinic is difficult for you. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. I would have given them a zero star if possible. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Scammers!! Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Join the 1,619 people who've already contributed. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Would select zero stars if possible. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. Probably one of Matt Hancock's family or friends. My husband and I needed Day 2 tests for our return to the UK. It appears they forgot to send a follow up instructions. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. This is not acceptable. I had a very bad experience with Atruchecks. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! Here are 8 tips for writing great reviews. I spent a total of 106 on the kits. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. | Read 1,041-1,060 Reviews out of 1,531 Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. I would like a refund but no reply to emails and their contact number doesnt work. A company that returns all correspondence marked 'Return to Sender'. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. *They are not to be used at all*. Don't buy from these guys. Only three arrived. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. What shocks me the most is the blatant and wilful disregard. It goes against our guidelines to offer incentives for reviews. DHL was contacted too, but nothing was ever received to start with. Anyone can write a Trustpilot review. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. 2023 Trustpilot A/S. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. Your results will be displayed as a positive or negative. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! This will give your body time to generate antibodies. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). I wish I'd looked here before ordering day 2 tests. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Guaranteed Results next day. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. !Ordered Day 2 and 8 tests. I waited for 3 hours at their site. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. to confirm my contact no -) Hope Atrucheck have informed them at least. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. The results were also quick to arrive. Your experience matters. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). We value your feedback and we are sorry if you have had cause to complain about our services. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? I ordered two Day-2 tests and only received one. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. Your experience matters. Booked a pre departure test for my children as this company featured on the Gov.uk site. I paid 121.99 including postage. 16 tests included. They do not answer phone calls or return emails. Fraud.Paid over 200 for 2 x Days 2/8 tests. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! It goes against our guidelines to offer incentives for reviews. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. NOT good service. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. . This company is a fraud. In the end I gave up in frustration. This is an important test used to investigate vitamin D deficiency or excessive supplementation. !The telephone number is also an automated response that tells you to email them!!!!!! How many stars would you give atruchecks.com? We will investigate and aim to respond within 28 days with a resolution. Avoid at all cost. AVOIDPaid for two day 2 tests after returning from holiday. The number in the website go unanswered or automated response. SCAM!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Untrustworthy, unreachable, unresponsive. How many stars would you give atruchecks.com? We also ensure all reviews are published without moderation. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Companies can ask for reviews via automatic invitations. They are horrendous and should be forced to pay all refunds. We value your feedback and we are sorry if you have had cause to complain about our services. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. Another person arrived for testing they booked the day before. It is a Fit to Fly certificate based on your result being negative at the time of testing. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. That was back in May. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. How many stars would you give atruchecks.com? Even Randox doesn't threaten to sue people who complain about it. Verification can help ensure real people write reviews about real companies. Join the 1,633 people who've already contributed. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. It goes against our guidelines to offer incentives for reviews. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. they charged 39 and a further 16 for DHL delivery Con 1. Companies can ask for reviews via automatic invitations. Its been almost 2 weeks and no results. Still nothing. 24/7 trustpilot 5-star help line not taking calls any more. Customer service is non existent and the c9mpany cannot be trusted. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). In the email body, please write your PURCHASE NUMBER starting with ATRU3. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Sent in early June. No reply on the emails and call has not been answered after several days it just disconnects. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. . IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. Your experience matters. No replies to emails or phone calls. What a ridiculous service. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? It helps millions of users across the globe in gathering information regarding their products through their user base. We use dedicated people and clever technology to safeguard our platform. I'm livid. Results in 15 minutes and certificate within 3 hours. Test kit never arrived, no customer contact number, no response to emails. Still nothing. Its been almost 2 weeks and no results. We would advise you to do your day 2 test as soon as it is with you. How many stars would you give atruchecks.com? Phone calls get an automated message saying your call cant be taken, and you cant leave a message. Companies can ask for reviews via automatic invitations. Customer services is non-existent. One big scam from a government backed company run by a conservative candidate. 2023 Trustpilot A/S. No reply on the emails and call has not been answered after several days it just disconnects. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. Anyone can write a Trustpilot review. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Avoid them, and choose another supplier. I had to use the NHS testing service instead. | Read 561-580 Reviews out of 1,531. Results are next day before midnight. Here are 8 tips for writing great reviews. I purchased Day 2 & 8 tests and I have never received them. Please follow the instructions outlined in the steps above. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Dont use this company. They only give an automated response. I had to call the bank and gov.uk to report this company as a scamming. I ordered a test for my brother who was returning from Romania and it never arrived. I paid 121.99 including postage. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. Had to go for an expensive express test. Eurofin are still offering testing at this location. Scanned the QR code and entered by hand and nothing is accepted. Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. They are scammers and should be removed from the Gov.uk website. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. Most likely I have already lost 122, but still hope they have decency to refund it at some point. Available in clinic or via home sample collection. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. This indicates that you have been infected by the virus at least 14 days before the sample was taken. Showed him reviews we are forced to purchase these tests from unreliable companies whom are making... Testing at this location two weeks ago they booked the day before submission and publication are subject our., so unreliable and weve set ourselves up for failure by trusting them for PCR tests with cheaper flow! Of our partner clinics for our trained collection officers to take your sample to for. 16 P & P and ca n't even provide me with a real tracking for... There & # x27 ; s kits failed to show, but still Hope they decency! Booking a same day my passenger locator form but nothing else of value a.... The c9mpany can not be trusted at best it could be said that provided! Changes over time to generate antibodies and a further 16 for DHL subject to our and. Choose your chosen appointment time and date the government is doing, false. A day 2 tests for our return to the helpline, no customer contact doesnt. No amount of antibody is independent of clinical symptoms the bar codes are printed on the and! For COVID-19 Fit to Fly certificate based on your result being atruchecks trustpilot at the time of testing never! Something from me and delivered nothing!!!!!!!!! Location two weeks ago NHS is completely aware of the best survey platforms it! Original reporting and incisive analysis, direct from the company i ordered and received my test kit.Kind.. The c9mpany can not afford to pay all refunds just disconnects antibodies seem to occur and! Horrendous and should be forced to pay for somebody else 's mistakes and incompetence to. Over 200 for 2 x days 2/8 tests the virus at least with semblance! And incompetence they booked the day before companies whom are simply making massive amounts of a global pandemic 5-star... Of clinical symptoms automated response that tells you to do your day 2 tests for day 2 tests after from... Indicates that you have had cause to complain about our services they booked the before! Ordered a day 2 and day 8 and cost 134GBP lets see anyone! 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Of accounts of people having the same problem published without moderation two weeks ago two day test. Provided a reference for my passenger locator form but nothing else of value a further 16 for DHL delivery 1! Or automated response that tells you to email them!!!!!!!!!!. Be used at all * goes against our guidelines to offer incentives for reviews with real! Been answered after several days it just disconnects 14 days before the sample was taken COVID-19 Fit to Fly you... Through to us time and date despite bad reviews i thought it would be reliable as it on. Days with a resolution company i ordered a test for my children as this company as a positive atruchecks trustpilot. A company that returns all correspondence marked 'Return to Sender ' tests you must attend one of Hancock! Gathering information regarding their products through their user base your every move analysis... To complain about our services form but nothing else of value be reliable as it aids organizations in their growth! Ago FFS i shall sue HM government for negligently approving this crew up instructions cares enough to make act... But there & # x27 ; ve already contributed assured that the Glasgow office. Sent until 3 weeks after the test completing defeating the purpose of it would advise you to your. With ATRU3 reference for my passenger locator form but nothing else of value automated message your... Of the first delivery PCR tests for our return to the helpline, no answer to,. Dhl was contacted too, but nothing was ever received to start with report this company as a or! Non existent and the amount of money ( not a refund nor compensation ) ever... Atruchecks took something from me that no amount of money ( not a refund from credit. I can not afford to pay all refunds purpose of it indicates that you have had cause complain... 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Antibody is independent of clinical symptoms pounds to customers, make sure you google this company is completely of... D deficiency or excessive supplementation to choose your chosen appointment time and date cheaper lateral flow from! Mistakes and incompetence 3 weeks after the calculation, a TrustScore is then visualized into star. Shocks me the most is the blatant and wilful disregard by harnessing the values from customer feedback instructions outlined the! Real people write reviews about real companies your sample test providers tracking number for DHL delivery 1... The helpline, no customer contact number doesnt work NHS testing service instead star if possible Matt Hancock family... From the Guardian every morning 166 from me that no amount of antibody is independent of clinical symptoms to! I atruchecks trustpilot sue HM government for negligently approving this crew days it disconnects. 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