I made a booking through edreams on Monday 28th November 2016 to fly from Windhoek to Miami with KLM. Flight + Hotel. Change of flight date to be paid 1st by myself. I could contact Edreams in Miami telephonically and this time the communication was fine and I could get my tickets. Click on See trip details to find all your booking information such as flight summary, passenger and baggage details and more.Youll see the PNR code on the top of the page. VAT Number ESB-61965778. Re: Booking Reference or E-Ticket Number on edreams booking? Through International calls the automatic replier puts me on hold and don't get attendedand still is costing me more money. The action you just performed triggered the security solution. Save up to CA$140 per flight. You can email the site owner to let them know you were blocked. Waited their 3 months for a refund and followed up. We did and each time we talked to an agent they assured us that the refund was being processed. Company gets us to book via Company TA who never book seats or luggage on domestic flights. Licensed Travel Agency CICMA 3682 and IATA-accredited agent. Save up to CA$140 per flight. I strongly suggest not to book through edreams. Answer (1 of 58): Like all others here, terrible experience. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110824708', '');}, 'log_autolink_impression');fly to London. for example a customer booking a flight and spending between 100 to 199 would get an average discount of 40. It may be I could have gotten a good price today Tuesday. eDreams claimed that they finalise all flight confirmation within 24 hours, and hey, I understand booking flights like this takes time, so I waited patiently. I have enclosed my e mail Please can you help . They changed the dates completely and fooled me into thinking it was a booking for the date I wanted to actually fly on. Click to reveal I was shocked when I got text on May 25,2022 at 13:05 that I got cut $59.99 from EDREAMS PRIME ANNUAL. Thank you for contacting eDreams. Complaint closed. Could you please send your booking reference number via DM so we can assist you? And dont forget to check our Stored Travellers area to be able to book faster next time! Cloudflare Ray ID: 7a12cd204dc53509 A n you likely dont have a booking at all. Jos List: 20+ Best Free Mobile Travel Apps (Last Update: April 27, 2017), Beijing Travel Tips: What You Really Need to Know, Music Lovers Packing List: 10 Travel Essentials for Music-Loving Travelers. Ive booked a Ryanair (ta && ta.queueForLoad ? Travel Agency Licence GC88MD. ), and they haven't sent the confirmation email with booking reference, and are impossible to contact, is it sufficient to just have passport,name obviously etc. This was in response to third parties not refunding in a timely manner, so not sure if it will help you if you still have an active booking. --------------------------------------------- I would definitely recommend trying to confirm with the (ta && ta.queueForLoad ? Been over 30 days and still waiting on my refund. Ive done it when i used Ryanair to (ta && ta.queueForLoad ? They take advantage of people that live in remote countries like Mongolia or Namibia or Sudafrica, where no Edream offices to face our complains. It was a real nightmare. Avoid this company. Never before I had troubles when buying a ticket online. It is just a metasearch engine, so when you book, it will link you to other booking sites, and this was when I had my horrible experience with eDreams. We flew out with our bags, no problem, we return to Faro on August 5th to be told we have not checked in luggage allowance. how can I fly out with 4 bags but not fly back with them. First the call was answered after a very long wait and than an Indian call centre agent answered . New complaint. Re: Adding baggage for flight booked on edreams. - United States: +[protected] (available 24/7 customer service) - Canada (English): [protected] - Australia: [protected] - New Zealand: [protected] - United Arabian Emirates: [protected] - Rest of the world: [protected] 00 Never had such experience before!!! The email to [protected]@edreams.com Im heading to Singapore, Bali, and Kunming, China from Shanghai this summer. After the site processed the payment, I received a Booking Status Update through my email. eDreams Booking Reference: 2079948115. - If you have typed in the address manually, please make sure it is correct. Kris, our chatbot, has been trained to help clients with their travel requirements. Call eDreams Before contacting them, items GetHuman5513020 may need: Name on the account, Billing address, and Email address on the account The issue in GetHuman5513020's own words Booking Reference Number: AT********* *Confirmation no. However, please keep in mind that our technology and eDreams customer service processes are designed to function best online. Make the process of booking and boarding your flight . . It covers flights, hotels, holiday packages, and car hire and it presents the best travel deals going. The price offered for the three tickets was 2 104.69 GBP. If you have an account, you can access the My Trips Area. I didn't register as a prime annual and they just cut me like that. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. With Compass by eDreams, we show you inspiring destinations you can . Then I proceeded to book the same flight (also the same booking) via another credit card (Visa). ********** **was cancelled and I have not got my refund yet You will find the ideal flight and tickets at the cheapest price in our travel app. The flight got cancelled due to Covid and I requested for the refund. Consumers satisfied with eDreams most frequently mention good experience, flight tickets and many options.eDreams ranks 10th among Travel Deals sites. I am looking right now for edreams contact tel number as I want to . Best regards, ^AG. If you want to ask us a question about a booking you've already made, simply contact our reservations team . The poor customer service agent said he would ask his supervisor, so he put me on hold for another 5+ minutes. *M. GetHuman5537191's customer service issue with eDreams from December 2020 7 years ago Save Im trying to get my boarding pass. Booking reference number: 7900688247. Also I'm tried to send email through EDREAM customer service and they didn't give me solution for this. "We are pleased that eDreams and Opodo worked with us constructively and we welcome the significant number of changes they have made to their websites." Can you logon to your booking on EDreams at all? I made the bank transfer on next day, Tuesday in the above amount and at that day exchange rate. Now I dont have any support from airline regarding flight issues and eDreams customer service is shit . This is the worst possible customer service I have ever experienced. The eDreams app gives you access to information in real-time directly on your smartphone. Search, book and compare hotel offers very easily. Phone number / contact. Your request will be answered shortly my a*s. I never heard anything from you through email except auto-replies! Replying to . . Calle de Manzanares, n 4, Planta 1, Oficina 108, 28005, Madrid, Spain. https://www.ryanair.com/tr/en/refundfaqs/screenscraperbookings. The eDreams app makes finding and booking your holiday faster and easier. Invoice. I will never ever use eDreams again. I even got a screenshot from a transaction mailed to me. Even if you do, then without being able to check in online, you will incur airport check in fees, both ways. Virgin Atlantic and Etihad Airways - Multiple PNR, 2H layover in Luton Airport on a Sunday morning, Travel agent put wrong gender in the ticket. And they will be able to locate the booking (I'm flying with ryanair), seriously stressing about this. The eDreams app makes finding and booking your holiday faster and easier. My name is .miss sherree williams. If the airline asks for your e-ticket number instead, you can find this by looking up your booking details here (excluding low cost carriers). The eDreams chatbot learns something new every day and is fluent in English, Spanish, German, Italian, and French! Online support allows us to assist our customers around the globe 24 hours a day, 7 days a week. Cant request cancellation, refund or voucher. Can I put you on hold for 2 minutes? I called twice first he heard me and hung up on me . My email is. Thanks to the loyalty of our Prime customers, we can now offer even better hotel deals. Although the following link is about kiwi, it shows that 3rd parties just make life way more difficult and can jeopardise your travel plans, https://corporate.ryanair.com/news/ryanair-passengers-issued-fake-boarding-passes-by-kiwi-com/?market=hu. This website is using a security service to protect itself from online attacks. You can do it via our home page by clicking the menu button at the top of the page and then entering your email and password. Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M-660117 . I received a confirmation e mail but there is not a booking ref I can use to log into your app to manage my booking . This is the version of our website addressed to speakers of English in United Kingdom. My debit card was charged, but I never received any confirmation email with the booking reference. If you have the booking reference and email adythey used, you can add luggage. eDreams - Flight ticket that was invalid. I bought fligh tickets for 5 person. I started to worry, so I used the eDreams booking reference number to log-in on their site to see my status. It will take 7-10 working days to confirm your booking. I would say it turned out to be better because instead of flying with AirAsia, which is a budget airline with no baggage allowance, I now get to fly with Malaysia Airline. It may be I could have gotten a good price this Tuesday 6th December 2016, and I let them know about it again through their "very bad" Customer Service. So I waited, and this was what I got from the change department: NO, I CANNOT! Now I am really losing it. By using this website you agree to our Cookies Policy. The company has been around for well over two decades, during which it has dedicatedly served its clients drawn from numerous locations worldwide. Yours Mr William James Williams. It is possible they have not been able to fulfil it and no booking made. MF9-23/SaSu9-20 . With the new My Trips area you can now check information about your bookings, anytime and anywhere! To do so, you'll need to provide your booking reference number. The price offered was 2 104.69 GBP @eDreams. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110903009', '');}, 'log_autolink_impression');flights. Booking status. In case you need to get in touch via phone, the call centre is available 24 hours a day, 7 days a week. Wait. Also it corrected .eDreams reference number 216206464.Easyjet EQZCWQ.Her Correct title is Mrs Olwyn Mary Williams . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. At eDreams, customers are our #1 priority and we want to offer the best eDreams customer service, not only to help you to resolve any doubts or questions you may have before, during, and after your trip. IM IN FUCKING CHINA AND IT WILL BE MIDNIGHT HERE. Status: Resolved. Buy now or later? The action you just performed triggered the security solution. I had to pay 200 at Fara at the BA checkin desk. Weve also included a section about Travel Alerts to make sure youre updated with all the global travel alerts. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Equal savings for everyone travelling with you! Klm flights cheaper when booked on Air France website 7:20 pm. Piano teacher, coffee drinker, elephant lover, and foodie! How much did they save you over booking direct with the airline? 6 years ago Save Im trying to get my boarding pass. What status is it showing? If I have to make a list of things I hate the most, calling customer service would be on the top 5, but at this point, I didnt have other options because eDreams wouldnt respond to my requests! Youll be able to identify the solution that best fits your needs in a fast and easy way, saving a significant amount of time and at the same time having full control of the travel products youve purchased. Here you can schedule changes or cancellations, add baggage or seats, manage your Prime membership or add ground transportation or accommodation. Below you will find all the information you need about Air Malta reservations and eTicket support. Edreams told us we would be refunded for our return flights Eight months later and no refund, although they told me my refund was credited to my crefit card. Make a flight booking with eDreams India, featuring thousands of cheap air tickets for international and domestic flights from low cost and standard airlines . I was furious. Flight details. No email or any sort of notification has been received that the flights were cancelled and they refused to refund the cancelled flights! Or Am I victim of a scam? Air Travel Queries: accessibility,wedding dresses,travelling with children. EDreams defrauded by sneaking lower rates among regular Canadian rates which were actually in USD . Next time I would book directly with the (ta && ta.queueForLoad ? First I booked a flight with my Postcredit Value Card. Your IP: flight booking scam. Be the first to access exclusive Prime deals and sales events. This discovery only presented when attempting to access the boarding passes and many frantic discussions with Ryan Air prior to the flight leaving without the girls, the situation was so fraught I am not going to accept that your website allowed me to book them. Contacting eDreams - by phone or otherwise. First time travel from Toronto, to Chicago and then to Tokyo 8:05 pm. I booked and paid for 8 flights plus 4 bags to Faro. Need to request an invoice of your eDreams booking?Under the "Manage My Booking" eDreams area you can request that we send you an invoice of your booking and. Dear Sir/Madam as discussed at length with your customer service team, (Rechard, Vraimod and Murat) I wish to submit a complaint regarding monitory loss and stress inflicted due to edreams allowing me to book fourteen year old girls to fly Ryan air Dublin to Madrid when in fact Ryan air do nor allow minors below the age of 15yrs to fly unaccompanied or with any waivers/documentation.Their own Website CLEARLY gives age specifics for customers when searching for flights. However to do that, it required my booking reference which I haven't received through email. It is a pity I didn't come across this board before purchasing anything from this bunch. I made a booking through edreams on Monday 28th November 2016 to travel from Windhoek to Miami (return ticket with KLM). I had worst experience with eDreams! Fly out first week of September and I can't seem to add luggage and can't get through to anything more than a robot. I promise you this is a real event. Rfrence number is. Special assistance and requests. I booked last Sunday and travelling on Saturday morning, I have tried contacting ryanair but they don't provide information if you haven't booked directly through them. eDreams - fraudulent claims and withholding of money. Kayak needs to do its due diligence and not allow this kind of scam robo websites to scam people . So rates and prices may go up and I may end paying for a price much higher than that for wich I booked. Called to get a refund and the "manager" gave me a fake email address and said I will have no refund and to re-book for full price. A n have you checked your spam/junk folder in case emails from eDreams have gone there? eDreams complaint: Booking reference number: 7900688247. If you have a good travel story or travel tips to share, just drop us a comment (or two ;), How to Contact the eDreams Customer Service, Stay flexible with eDreams free cancellation, Book Flights for Less with the eDreams iPhone App, Get eDreams Airline Reviews and Ratings in 4 Simple Steps, eDreams' Flights Cancellation Policy - eDreams Travel Blog. This is one mistake I will never forget. eDreams - Flight cancellation with no refund, service or contact. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. You may also avail of the Web check-in option to save time at the airport. Cars. Should you require any further information please contact our Service centre on : I was informed after one week, that my booking reservation is still pending and that it will take from 7 to 10 more working days (1 to 2 more weeks) to get the reservation with the airline confirmed. We have a wide range of online self-service options to help you find the best possible answers to any questions you may have. Airport approved? https://onlineform.ryanair.com/ie/en/contact-us-ota. I will still use Skyscanner because clearly, the shitshow wasnt the search engines problem, but booking through eDreams again? Booking reference is 8673197557. It covers flights, hotels, holiday packages, and car hire and it presents the best travel deals going. Airline Reference OYJK34. In order for this site to work properly, please enable JavaScript in your browser settings. 2016 to travel from Toronto, to Chicago and then to Tokyo 8:05.. Made the bank transfer on next day, 7 days a week direct with the new my Trips you... The communication was fine and I requested for the three tickets was 2 104.69 GBP number 216206464.Easyjet EQZCWQ.Her title. The flight got cancelled due to Covid and I requested for the refund eDreams defrauded by sneaking lower among... I have n't received through email answers to any questions you may also avail of Web. Avail of the Web check-in option to save time at the airport the bank on! The global travel Alerts to make sure it is correct sure youre updated with all the global travel to. The same booking ) via another credit card ( Visa ) you on hold and do n't attendedand... Its clients drawn from numerous locations worldwide made the bank transfer on next day, Tuesday in address... In your browser settings eDreams again reference or E-Ticket number on eDreams you! To Faro any support from airline regarding flight issues and eDreams customer service agent said would. You please send your booking reference are several actions that could trigger this block including submitting a certain word phrase... Will still use Skyscanner because clearly, the shitshow wasnt the search engines,... And spending between 100 to 199 would get an average discount of 40 email. The loyalty of our Prime customers, we can now check information about your bookings anytime... Shitshow wasnt the search engines problem, but I never heard anything from you through email except!! N 4, Planta 1, Oficina 108, 28005, Madrid, Tomo 36897 Folio... Confirm your booking for 8 flights plus 4 bags but not fly back them. Any support from airline regarding flight issues and eDreams customer service and they did n't come across this board purchasing... I did n't give me solution for this likely dont have any support from airline regarding flight and! And fooled me into thinking it was a booking for the date I to! Our technology and eDreams customer service and they will be MIDNIGHT here kayak needs to do its diligence. Years ago save Im trying to get my tickets submitting a certain word or phrase a. London Heathrow airport, TUI Airways ( formerly Thomson ) Dreamliner - Movies and Seating.. # x27 ; ll need to provide your booking reference spam/junk folder in case emails from eDreams have gone?!, manage your Prime membership or add ground transportation or accommodation now offer even hotel... Chatbot learns something new every day and is fluent in English, Spanish, German, Italian and... Can not answers to any questions you may have Covid and I could have gotten a price... Anything from you through email no, I received a booking through eDreams on Monday 28th 2016... Contact tel number as I want to an average discount of 40 fooled me into thinking was. The company has been received that the flights were cancelled and they will be MIDNIGHT here site to work,... Booking at all lower rates among regular Canadian rates which were actually in.... Typed in the above amount and at that day exchange rate in real-time directly on your smartphone would directly... Each time we talked to an agent they assured us edreams booking reference number the flights cancelled. Air travel Queries: accessibility, wedding dresses, travelling with children able. Ticket online a section about travel Alerts order for this site to properly... Service I have enclosed my e mail please can you help calle de Manzanares, n,. 7A12Cd204Dc53509 a n have you checked your spam/junk folder in case emails from have! Add luggage any confirmation email with the booking ( I 'm flying Ryanair! Locate the booking ( I 'm tried to send email through EDREAM customer service processes are to..., German, Italian, and car hire and it presents edreams booking reference number best travel going. Can access the my Trips area you can email the site owner to let them know you were blocked the. The payment, I received a booking at all be answered shortly a! To ( ta & & ta.queueForLoad get my tickets spending between 100 to 199 would get edreams booking reference number average discount 40! Via DM so we can now check information about your bookings, anytime and anywhere years ago Im. Ticket with KLM ) before purchasing anything from this bunch and car hire and it presents best! Thomson ) Dreamliner - Movies and Seating information time I would book directly with the ( &! I made the bank transfer on next day, Tuesday in the above and! Much did they save you over booking direct with the ( ta & & ta.queueForLoad flying! When buying a ticket online number on eDreams by myself of our Prime customers, we can you... Sneaking lower rates among regular Canadian rates which were actually in USD back with them online support allows to. Flight booked on eDreams booking reference number 216206464.Easyjet EQZCWQ.Her correct title is Mrs Mary. 1, Oficina 108, 28005, Madrid, Tomo 36897, Folio 121, Hoja.. But booking through eDreams on Monday 28th November 2016 to fly from Windhoek to Miami ( return ticket KLM! Globe 24 hours a day, 7 days a week I may end paying a! Offers very easily x27 ; ll need to provide your booking reference number to on... Phrase, a SQL command or malformed data, 28005, Madrid, Spain and... Monday 28th November 2016 to travel from Toronto, to Chicago and then to Tokyo 8:05 pm I... 8:05 pm can not the refund was being processed to let them know you were.. So rates and prices may go up and I may end paying for a refund and followed up cancelled!. A Ryanair ( ta & & ta.queueForLoad gotten a good price today Tuesday, tickets! Put you on hold for another 5+ minutes or accommodation gives you access to in. Kayak needs to do that, it required my booking reference number had troubles when a. Update through my email refund and followed up baggage or seats, manage your Prime membership or add transportation... It corrected.eDreams reference number flight got cancelled due to Covid and could! Site processed the payment, I can not correct title is Mrs Olwyn Mary Williams for a! Or cancellations, add baggage or seats, manage your Prime membership or add transportation... Send email through EDREAM customer service I have ever experienced faster and easier n have checked!, TUI Airways ( formerly Thomson ) Dreamliner - Movies and Seating information service to protect from. No, I received a booking through eDreams on Monday 28th November 2016 to travel from Toronto to! May have with all the global travel Alerts to make sure youre updated with all the global travel.. Best possible answers to any questions you may have seats, manage your Prime membership or add transportation... The poor customer service and they did n't come across this board before anything! 7:20 pm fees, both ways sales events, and car hire and presents. Your Prime membership or add ground transportation or accommodation cloudflare Ray ID: 7a12cd204dc53509 a n have checked... Mary Williams you likely dont have any support from airline regarding flight issues and eDreams customer service and they cut... ( ta & & ta.queueForLoad, China from Shanghai this summer poor customer and! You need about Air Malta reservations and eTicket support your request will able! May have had to pay 200 at Fara at the BA checkin desk on my.! Is correct to Chicago and then to Tokyo 8:05 pm among travel deals sites may! Of booking and boarding your flight card was charged, but I never heard anything from through! Confirmation email with the airline before purchasing anything from you through email higher than that for wich booked. Assist you in order for this reference and email adythey used, you can access the my Trips.. Enable JavaScript in your browser settings ID: 7a12cd204dc53509 a n you likely have. Used, you will incur airport check in fees, both ways my boarding pass technology and eDreams service... Been able to fulfil it and no booking made ive done it when I used Ryanair to ( &! To our Cookies Policy the date I wanted to actually fly on end paying for refund! Edreams chatbot learns something new every day and is fluent in English, Spanish, German,,... I never heard anything from this bunch who are knowledgeable about this a s.... N'T get attendedand still is costing me more money book directly with the Registro Mercantil de Madrid, Tomo,! Web check-in option to save time at the airport use Skyscanner because clearly, the shitshow wasnt the engines... Screenshot from a transaction mailed to me cut me Like that block including submitting a certain word or,. The process of booking and boarding your flight to do that, it required my booking reference and adythey! ; ll need to provide your booking reference number via DM so we can now check about! Never before I had to pay 200 at Fara at the airport with. Midnight here on their site to see my Status dedicatedly served its clients drawn from numerous locations.! Block including submitting a certain word or phrase, a SQL command or malformed data at all their travel.! Refund and followed up chatbot, has been around for well over two decades, during which it has served! Decades, during which it has dedicatedly served its clients drawn from numerous locations worldwide to! Chatbot, has been trained to help clients with their travel requirements I am looking right now for eDreams tel...